First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound client service calls for deposit/loan account inquiries, account maintenance, and online banking, BillPay, and mobile deposit questions. Perform follow-up after calls, place outbound non-sales client support calls, and engage clients to understand financial needs while referring broader bank and affiliate products. Maintain detailed knowledge of bank products and non-bank services like brokerage and insurance, achieve service quality goals, and complete required compliance training.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer calls for deposit and loan account inquiries, account maintenance (name/address changes), and online/mobile banking access issues.
•Support online BillPay and Mobile Deposit inquiries and respond to debit card transaction inquiries, hot card issues, replacements, and new card account openings.
•Complete client follow-up from inbound calls, including records research and appropriate mailings or calls back to clients and other departments.
•Initiate and participate in client conversations to identify client financial needs and provide appropriate information and referrals to bank/affiliate products.
•Perform outbound non-sales client service/support calls and maintain detailed knowledge of bank products and non-bank services such as brokerage and insurance.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with strong interpersonal and communication abilities, and a professional manner.
•Proficient computer skills and ability to learn company systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Ability to handle client phone inquiries and follow-ups while meeting Quality Service Goals.

Experience:BankingRetail banking

Education:High School

Skills:Customer serviceInterpersonal skillsCommunicationProfessionalismTime management

Tech Stack:Online BankingMobile BankingBillPayMobile DepositDebit cardsE-mailInsite

Company Brief

First Commonwealth Financial

Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn

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First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer calls for deposit and loan account inquiries, account maintenance (name/address changes), and online/mobile banking access issues.
•Support online BillPay and Mobile Deposit inquiries and respond to debit card transaction inquiries, hot card issues, replacements, and new card account openings.
•Complete client follow-up from inbound calls, including records research and appropriate mailings or calls back to clients and other departments.
•Initiate and participate in client conversations to identify client financial needs and provide appropriate information and referrals to bank/affiliate products.
•Perform outbound non-sales client service/support calls and maintain detailed knowledge of bank products and non-bank services such as brokerage and insurance.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with strong interpersonal and communication abilities, and a professional manner.
•Proficient computer skills and ability to learn company systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Ability to handle client phone inquiries and follow-ups while meeting Quality Service Goals.

Experience:BankingRetail banking

Education:High School

Skills:Customer serviceInterpersonal skillsCommunicationProfessionalismTime management

Tech Stack:Online BankingMobile BankingBillPayMobile DepositDebit cardsE-mailInsite

Company Brief

First Commonwealth Financial

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn