Birlasoft

1 month ago

Russian Service Desk - Sr Engineer-Cloud & Infra Engg

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide L1/L1.5 IT support to global users focusing on Russian-speaking regions, resolving incidents and service requests with strong troubleshooting, ITIL-aligned processes, and multilingual communication across a 24x7 shift-based global operation.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT support (L1/L1.5) in Russian and English across global users
•Handle incidents and service requests via calls, emails, and chat
•Troubleshoot issues related to applications, systems, and infrastructure
•Ensure tickets are logged, categorized, and resolved within SLA
•Escalate complex issues to L2/L3 teams with proper documentation

Key Requirements

•2–5 years of experience in IT Service Desk / Technical Support
•Proven experience in Russian language support
•Graduate in IT/Computer Science or related field
•ITIL Foundation certification preferred
•Experience with ServiceNow or similar ITSM tools

Experience:2-5 yearsIT service deskITSMRussian language supportGlobal IT support

Education:Bachelor's

Skills:Multilingual communicationCustomer focusProblem-solvingTeamwork

Certifications:ITIL Foundation

Languages:RussianEnglish

Tech Stack:ServiceNowWindowsOffice 365OutlookVPNNetworkingActive DirectorySAPJDE

Company Brief

Birlasoft

Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn

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Birlasoft

1 month ago

Russian Service Desk - Sr Engineer-Cloud & Infra Engg

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide IT support (L1/L1.5) in Russian and English across global users
•Handle incidents and service requests via calls, emails, and chat
•Troubleshoot issues related to applications, systems, and infrastructure
•Ensure tickets are logged, categorized, and resolved within SLA
•Escalate complex issues to L2/L3 teams with proper documentation

Key Requirements

•2–5 years of experience in IT Service Desk / Technical Support
•Proven experience in Russian language support
•Graduate in IT/Computer Science or related field
•ITIL Foundation certification preferred
•Experience with ServiceNow or similar ITSM tools

Experience:2-5 yearsIT service deskITSMRussian language supportGlobal IT support

Education:Bachelor's

Skills:Multilingual communicationCustomer focusProblem-solvingTeamwork

Certifications:ITIL Foundation

Languages:RussianEnglish

Tech Stack:ServiceNowWindowsOffice 365OutlookVPNNetworkingActive DirectorySAPJDE

Company Brief

Birlasoft

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn