Customer Service Representative

Sonova
United States
Full timeUSD 21.53 - 32.3 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Empathy","Professionalism","Communication","Problem-solving","Cross-functional collaboration"]

Provide responsive, reliable customer service to support an unrivaled customer experience. Handle inquiries via phone and email, and use an ERP system to process sales orders, shipments, credits/debits, and RMA requests. Leverage product knowledge to troubleshoot issues and coordinate with Insurance, Billing, and Inside Sales teams to ensure customers are fully taken care of. Maintain a positive, empathetic, and professional attitude at all times.

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FursaFursa
Sonova
Sonova
5 hours ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide responsive, reliable customer service to support an unrivaled customer experience. Handle inquiries via phone and email, and use an ERP system to process sales orders, shipments, credits/debits, and RMA requests. Leverage product knowledge to troubleshoot issues and coordinate with Insurance, Billing, and Inside Sales teams to ensure customers are fully taken care of. Maintain a positive, empathetic, and professional attitude at all times.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • •Provide responsive and reliable customer service via phone and email.
  • •Use an ERP system to process sales orders, shipments, credits/debits, and RMA’s.
  • •Use product line knowledge to help troubleshoot customer issues.
  • •Coordinate with multiple departments (Insurance, Billing, Inside Sales) to fully support customers.

Pay and Benefits

Salary: USD 21.53 - 32.3 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid Holidays

Key Requirements

  • •High School Diploma or equivalent.
  • •Minimum of 2 years of customer service experience.
  • •Ability to maintain a positive, empathetic, and professional attitude toward customers.
  • •Experience providing responsive and reliable customer service via phone and email.
  • •Familiarity with using an ERP system to process orders, shipments, credits/debits, and RMA transactions.
Experience:2+ years
Education:High School
Skills:EmpathyProfessionalismCommunicationProblem-solvingCross-functional collaboration
Tech Stack:ERPPhoneEmail

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website