Video Systems Manager

Motorola Solutions
Louisiana
Workplace: RemoteFull timeUSD 90,000 - 100,000 annuallyFunction: Creative Production (Video/Audio/Photo)Experience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Customer relationship management","Problem-solving","Compliance","Escalation management"]

Manage MSI’s Maintenance Agreement for video solutions by coordinating daily activities with local service providers and leading relationships with customers. Ensure contractual response/restoration commitments are met, drive customer satisfaction, and coordinate internal resources as needed. Remotely diagnose system failures, facilitate call management, and lead emergency service efforts and escalations for complex issues across the customer base.

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Motorola Solutions
Motorola Solutions
2 months ago

Video Systems Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 46 days agoStatus: Live

Job Summary

Manage MSI’s Maintenance Agreement for video solutions by coordinating daily activities with local service providers and leading relationships with customers. Ensure contractual response/restoration commitments are met, drive customer satisfaction, and coordinate internal resources as needed. Remotely diagnose system failures, facilitate call management, and lead emergency service efforts and escalations for complex issues across the customer base.
Location: Louisiana
Workplace: Remote
Employment Type: Full time
Job Function: Creative Production (Video/Audio/Photo)
Seniority: Manager level

Key Responsibilities

  • •Coordinate delivery of MSI’s Maintenance Agreement by managing daily activities with the local service provider.
  • •Manage and lead relationships with the local service partner and the customer.
  • •Ensure customer satisfaction goals are met both internally and with the customer.
  • •Procure and coordinate internal resources as needed to resolve complex issues.
  • •Remotely diagnose system failures, manage call handling, and lead emergency service and escalation procedures.
Travel: High travel

Pay and Benefits

Salary: USD 90,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysEquity

Key Requirements

  • •High school diploma, or an Associate’s or Bachelor’s degree in Business, Communications, General Studies, IT, Management, Public Safety, or Technology.
  • •3+ years of management or leadership experience.
  • •Must be able to obtain a background clearance as required by government customers.
Experience:3+ years
Education:High School in Business, Communications, General Studies, IT, Management, Public Safety, or Technology
Skills:LeadershipCustomer relationship managementProblem-solvingComplianceEscalation management

Eligibility

Security Clearance:Background clearance

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
WebsiteLinkedIn