Customer Success Manager, Enterprise Tech

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 151,840 - 200,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Executive communication","Change management","Cross-functional collaboration","Strategic advising"]

Drive AI adoption for a small set of Enterprise Tech accounts by partnering with executives and stakeholders to align Claude usage with business objectives. Own account success planning across readiness, operational health, enablement, and adoption intelligence while guiding customers on the right Claude capabilities (API, Claude Code, Cowork). Quantify outcomes, optimize usage, and lead change-management motions that scale end-user adoption and maximize ROI.

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FursaFursa
Anthropic
Anthropic
1 day ago

Customer Success Manager, Enterprise Tech

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Drive AI adoption for a small set of Enterprise Tech accounts by partnering with executives and stakeholders to align Claude usage with business objectives. Own account success planning across readiness, operational health, enablement, and adoption intelligence while guiding customers on the right Claude capabilities (API, Claude Code, Cowork). Quantify outcomes, optimize usage, and lead change-management motions that scale end-user adoption and maximize ROI.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build trusting, strategic relationships with key customer decision makers and identify optimization and expansion opportunities.
  • •Own customer operations across the account lifecycle, including structured assessments and Executive Business Reviews.
  • •Become an expert in Claude capabilities (API, Claude Code, Cowork) to guide customers to the right solutions.
  • •Develop and execute consumption planning and value narratives, including ROI hypotheses and quantified outcomes.
  • •Drive adoption at scale through change management strategies, including Train-the-Trainer and organizational enablement.

Pay and Benefits

Salary: USD 151,840 - 200,000 annually
Perks:Paid LeaveParental LeaveFlexible Working

Key Requirements

  • •6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
  • •Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level.
  • •Experience leading organization-wide change or adoption programs requiring C-suite sponsorship.
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
  • •Track record managing a portfolio of enterprise accounts and driving measurable outcomes in parallel.
Experience:Enterprise techF500SaaSDigital-firstAI/MLLLMResponsible AI
Education:Bachelor's in A field relevant to the role as demonstrated through coursework, training, or professional experience
Skills:Relationship buildingExecutive communicationChange managementCross-functional collaborationStrategic advising
Languages:English
Tech Stack:AI/MLLLMAPIClaude CodeCowork

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn