Customer Success Engineer - America

Sonar Source
Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical thinking","Ownership","Proactivity","Resilience"]

Serve as a founding Customer Success Engineer, acting as a proactive technical advisor for an assigned customer portfolio. Use AI-driven insights to assess adoption, health, and maturity, translating customer priorities into technical plans and outcome reviews. Accelerate growth by turning risks and opportunities into actionable next steps, and provide clean expansion and renewal handoffs to Sales—without being support, services, or a sales overlay.

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FursaFursa
Sonar Source
Sonar Source
3 days ago

Customer Success Engineer - America

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a founding Customer Success Engineer, acting as a proactive technical advisor for an assigned customer portfolio. Use AI-driven insights to assess adoption, health, and maturity, translating customer priorities into technical plans and outcome reviews. Accelerate growth by turning risks and opportunities into actionable next steps, and provide clean expansion and renewal handoffs to Sales—without being support, services, or a sales overlay.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the health, maturity, and growth of a customer portfolio as a proactive technical advisor.
  • •Continuously monitor accounts and turn AI signals into risks and opportunities with measurable outcomes.
  • •Lead maturity assessments and outcome reviews that improve how customers build and demonstrate platform impact.
  • •Translate customer business priorities into clear technical plans to maximize value realization.
  • •Provide qualified expansion signals and renewal insight to Sales with clean handoffs and shared wins.

Key Requirements

  • •Bring hands-on experience in DevOps, software engineering, or platform roles, including CI/CD pipelines and Git workflows.
  • •Understand how code quality and security fit into the customer’s technical environment.
  • •Use a business mindset to interpret AI-detected risks or opportunities and drive actionable outcomes for the customer.
  • •Communicate complex technical ideas clearly to developers and executives.
  • •Spot patterns across data sources and turn analysis into recommendations customers can act on.
Experience:Agentic software developmentAI code verificationDevOpsPlatform rolesCustomer-facing
Skills:CommunicationAnalytical thinkingOwnershipProactivityResilience
Languages:EnglishSpanishPortuguese
Tech Stack:Claude CodeCodexCursorGitHub CopilotGeminiDevinSonarQubeSonarQube Foundation AgentSonarSweepSonar Context AugmentationCI/CDGitLinuxJavaSASTAppSec

Company Brief

Sonar Source
Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2008
WebsiteLinkedIn