IT Support Specialist

Fever Up
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["MacOS","SSO","Okta","Google Workspace","MDM","OpenVPN","Kandji","Jamf","Automation","Runbooks"]

Join Fever’s lean IT team as an hands-on IT Support Specialist responsible for keeping a predominantly macOS environment running, managing access and devices, and contributing to internal tooling. You’ll work closely with SRE to maintain infrastructure awareness, document runbooks, and support a small team with a path toward infrastructure, reliability, or platform engineering.

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FursaFursa
Fever Up
Fever Up
5 months ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join Fever’s lean IT team as an hands-on IT Support Specialist responsible for keeping a predominantly macOS environment running, managing access and devices, and contributing to internal tooling. You’ll work closely with SRE to maintain infrastructure awareness, document runbooks, and support a small team with a path toward infrastructure, reliability, or platform engineering.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
  • •Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
  • •Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
  • •Collaborate with our SRE team on infrastructure awareness and escalations
  • •Document runbooks, processes, and internal guides clearly and consistently

Pay and Benefits

Perks:Health InsuranceRemote WorkEnglish LessonsWellhub Membership

Key Requirements

  • •Solid macOS administration experience — you know the OS, not just the UI
  • •Terminal comfort — enough to read logs, and not panic
  • •Experience with MDM tools (Kandji, Jamf, or similar)
  • •Identity and access management — Okta, Google Workspace, SSO basics
  • •Ability to document runbooks, processes, and internal guides clearly and consistently
Experience:TechnologyEntertainmentSaaS
Skills:MacOSSSOOktaGoogle WorkspaceMDMOpenVPNKandjiJamfAutomationRunbooks
Languages:English
Tech Stack:MacOSKandjiJamfOpenVPNOktaGoogle WorkspaceSSODockerClaude Code

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn