3 months ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join Fever’s lean IT team as an hands-on IT Support Specialist responsible for keeping a predominantly macOS environment running, managing access and devices, and contributing to internal tooling. You’ll work closely with SRE to maintain infrastructure awareness, document runbooks, and support a small team with a path toward infrastructure, reliability, or platform engineering.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
•Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
•Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
•Collaborate with our SRE team on infrastructure awareness and escalations
•Document runbooks, processes, and internal guides clearly and consistently

Pay and Benefits

Perks:Health InsuranceRemote WorkEnglish LessonsWellhub Membership

Key Requirements

•Solid macOS administration experience — you know the OS, not just the UI
•Terminal comfort — enough to read logs, and not panic
•Experience with MDM tools (Kandji, Jamf, or similar)
•Identity and access management — Okta, Google Workspace, SSO basics
•Ability to document runbooks, processes, and internal guides clearly and consistently

Experience:TechnologyEntertainmentSaaS

Skills:MacOSSSOOktaGoogle WorkspaceMDMOpenVPNKandjiJamfAutomationRunbooks

Languages:English

Tech Stack:MacOSKandjiJamfOpenVPNOktaGoogle WorkspaceSSODockerClaude Code

Company Brief

Fever Up

Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn

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Fever Up

3 months ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
•Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
•Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
•Collaborate with our SRE team on infrastructure awareness and escalations
•Document runbooks, processes, and internal guides clearly and consistently

Pay and Benefits

Perks:Health InsuranceRemote WorkEnglish LessonsWellhub Membership

Key Requirements

•Solid macOS administration experience — you know the OS, not just the UI
•Terminal comfort — enough to read logs, and not panic
•Experience with MDM tools (Kandji, Jamf, or similar)
•Identity and access management — Okta, Google Workspace, SSO basics
•Ability to document runbooks, processes, and internal guides clearly and consistently

Experience:TechnologyEntertainmentSaaS

Skills:MacOSSSOOktaGoogle WorkspaceMDMOpenVPNKandjiJamfAutomationRunbooks

Languages:English

Tech Stack:MacOSKandjiJamfOpenVPNOktaGoogle WorkspaceSSODockerClaude Code

Company Brief

Fever Up

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn