Product Manager – IVA Experience Design

American Express
Phoenix, New York
Workplace: HybridFull timeUSD 103,750 - 174,750 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Problem-solving","Organization","Customer focus"]

Own IVA (Intelligent Virtual Agent) product capabilities end to end, turning customer and business priorities into clear requirements, user stories, and acceptance criteria. Lead discovery-to-launch and continuous optimization for conversational experiences, partnering with Experience Designers, Conversation Designers, Engineering/Technology, and Analytics. Use qualitative/quantitative insights, experimentation, and industry research to prioritize features, define success measures, and drive improvements through Agile delivery.

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FursaFursa
American Express
American Express
12 hours ago

Product Manager – IVA Experience Design

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own IVA (Intelligent Virtual Agent) product capabilities end to end, turning customer and business priorities into clear requirements, user stories, and acceptance criteria. Lead discovery-to-launch and continuous optimization for conversational experiences, partnering with Experience Designers, Conversation Designers, Engineering/Technology, and Analytics. Use qualitative/quantitative insights, experimentation, and industry research to prioritize features, define success measures, and drive improvements through Agile delivery.
Location: Phoenix, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Support the product strategy and roadmap for IVA customer experiences, translating business priorities into product initiatives.
  • •Own defined IVA features, journeys, and capabilities from discovery through development, launch, and ongoing optimization.
  • •Create product requirements (user stories, acceptance criteria, and documentation) and partner with Engineering/Technology to clarify and resolve delivery issues.
  • •Represent the voice of the customer by incorporating customer feedback, behavioral insights, research, and performance data into product decisions.
  • •Coordinate with Analytics to define success measures and monitor performance; conduct competitive and industry research to identify trends and best practices.

Pay and Benefits

Salary: USD 103,750 - 174,750 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsParental LeaveCounseling Support

Key Requirements

  • •Experience in product management, digital product development, customer experience, experience design, or a related field.
  • •Demonstrated ability to translate customer and business needs into product requirements and actionable development work.
  • •Experience working cross-functionally with Design, Technology/Engineering, Analytics, and business stakeholders.
  • •Strong problem-solving skills and the ability to break complex customer journeys into product opportunities and requirements.
  • •Ability to use qualitative and quantitative insights to inform product decisions and prioritization.
Education:Bachelor's
Skills:CommunicationProblem-solvingOrganizationCustomer focus
Tech Stack:AgileConversational AIVirtual assistantsChatbotsVoice assistantsGenerative AINatural language processingProduct analyticsExperimentationUsability research

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn