Supervisor - Entry Operations

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 3+ yearsEducation: bachelorsSkills: ["Guest service","Team leadership","On-the-job training","Adaptability","Service standards focus"]

Supervise daily Entry Operations for Motiongate Dubai, covering ticketing, turnstiles, guest services, annual passes, group sales, and rental services. Ensure the park opens and closes per procedures, coordinate functional checks with relevant departments, and lead team briefings, scheduling, and service standards. Monitor guest arrival patterns, provide on-the-job training and certification, and maintain compliance with cash handling, daily logs, and time-and-attendance documentation while supporting guests and operational issues.

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FursaFursa
Dubai Holding
Dubai Holding
1 month ago

Supervisor - Entry Operations

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Last checked: 1 hour agoStatus: Live

Job Summary

Supervise daily Entry Operations for Motiongate Dubai, covering ticketing, turnstiles, guest services, annual passes, group sales, and rental services. Ensure the park opens and closes per procedures, coordinate functional checks with relevant departments, and lead team briefings, scheduling, and service standards. Monitor guest arrival patterns, provide on-the-job training and certification, and maintain compliance with cash handling, daily logs, and time-and-attendance documentation while supporting guests and operational issues.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Supervise daily Entry Operations activities including ticketing, turnstiles, guest services, annual pass processing, group sales, and rental services.
  • •Ensure the park is opened and closed according to operational procedures, including functional checks and coordination with relevant departments.
  • •Lead and support Entry Operations team members through daily briefings, assigning duties, monitoring staff positioning, and ensuring service standards.
  • •Manage staffing levels, rotations, breaks, lunches, and attendance records to maintain smooth operational coverage.
  • •Respond to guest concerns or operational issues, supporting team members while ensuring health, safety, and company standards are followed.

Key Requirements

  • •3 years of previous supervisory experience in the Service/Entertainment/Hospitality industry.
  • •Hands-on operational experience supervising a cash handling area and staff.
  • •Demonstrate department and employees offer exemplary guest service.
  • •Adapt to a changing work environment while maintaining a positive attitude.
  • •Higher school certification or technical diploma/college degree, plus guest service skills training and certification.
Experience:3+ yearsHospitalityEntertainmentService
Education:Bachelor's
Skills:Guest serviceTeam leadershipOn-the-job trainingAdaptabilityService standards focus
Certifications:Guest service skills training and certification

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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