Executive Director, Business & Data Analytics – Voice of the Member

USAA
Charlotte
Workplace: HybridFull timeUSD 195,230 - 351,410 annuallyFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Executive-level communication","People leadership","Stakeholder influence","Data storytelling","Risk management mindset"]

Lead strategy and execution for member feedback survey programs and advanced analytics capabilities that turn Voice of the Member insights into business outcomes. Oversee survey and analytics functions, including program design, information strategy, data management, governance, analytics, and BI support. Partner with business leaders to embed data-driven decision-making enterprise-wide, modernize performance metrics, and deliver actionable insights that improve member experience and operational performance while growing analytics maturity.

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FursaFursa
USAA
USAA
16 hours ago

Executive Director, Business & Data Analytics – Voice of the Member

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead strategy and execution for member feedback survey programs and advanced analytics capabilities that turn Voice of the Member insights into business outcomes. Oversee survey and analytics functions, including program design, information strategy, data management, governance, analytics, and BI support. Partner with business leaders to embed data-driven decision-making enterprise-wide, modernize performance metrics, and deliver actionable insights that improve member experience and operational performance while growing analytics maturity.
Location: Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Director level

Key Responsibilities

  • •Lead strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery.
  • •Set and execute the vision for information and analytics platforms and solutions for business stakeholders and cross-functional partners.
  • •Provide end-to-end oversight for information management, analytics, and delivery processes while adhering to Information Governance policy and standards.
  • •Drive analytics strategy for the Voice of the Member program, modernizing performance metrics and delivering actionable insights to enhance member experience and operational performance.
  • •Lead teams in developing new techniques and best practices, advancing analytics maturity and scalable insight delivery capabilities.
Travel: Low travel

Pay and Benefits

Salary: USD 195,230 - 351,410 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeavePaid HolidaysParental LeaveAdoption AssistancePaid Volunteer

Key Requirements

  • •Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or a quantitative field; or 4 years of relevant education and/or experience.
  • •10 years of data and analytics experience delivering results in a complex financial services organization.
  • •4 years of people leadership experience building, managing, and/or developing high-performing teams.
  • •Experience leading projects using Agile methodologies and conducting large-scale data analysis with internal and external data.
  • •Proven ability to tell a story through data and communicate effectively with senior leadership.
Experience:Financial servicesData and analyticsCustomer experienceVoice of customer
Education:Bachelor's
Skills:Executive-level communicationPeople leadershipStakeholder influenceData storytellingRisk management mindset
Tech Stack:AgileQualtricsAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn