Customer Care Specialist - ANZ

HelloFresh
Manila
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Accuracy","Customer focus","Problem-solving"]

Serve as the primary point of contact for customers, delivering professional, high-quality support as a brand ambassador. Provide product and subscription expertise, investigate complaints and feedback across the full customer journey, and resolve issues through confidence using multiple contact channels. Monitor communication tools daily, maintain high accuracy by tracking and documenting errors, and contribute ideas to improve internal processes while working toward individual KPIs.

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HelloFresh
HelloFresh
2 days ago

Customer Care Specialist - ANZ

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customers, delivering professional, high-quality support as a brand ambassador. Provide product and subscription expertise, investigate complaints and feedback across the full customer journey, and resolve issues through confidence using multiple contact channels. Monitor communication tools daily, maintain high accuracy by tracking and documenting errors, and contribute ideas to improve internal processes while working toward individual KPIs.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for customers and deliver exceptional customer experiences.
  • •Provide brand ambassador support and educate customers on products, features, and subscription services.
  • •Investigate customer feedback and complaints across the full customer journey to provide effective solutions.
  • •Use different contact channels confidently while monitoring communication tools daily (e.g., Gmail, Slack).
  • •Track, report, and document issues with high accuracy and suggest improvements to internal procedures; work toward KPIs and targets.

Pay and Benefits

Perks:Hmo MedicalLife InsuranceLearning BudgetHealth InsuranceAnnual Learning

Key Requirements

  • •At least 1 year of customer service experience in a BPO setup.
  • •High school graduate (old curriculum).
  • •Amenable to work onsite in Inoza Tower, BGC, Taguig City.
Experience:1+ yearsBPOCustomer service
Education:High School
Skills:CommunicationAccuracyCustomer focusProblem-solving
Languages:English
Tech Stack:GmailSlack

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn