IT Support Analyst

Trane Technologies
United States
Workplace: OnsiteFull timeUSD 66,816.66 - 93,309.99 annuallyFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Self-motivated","Strong analytical problem-solving","Cross-functional teamwork","Customer service orientation","Business partnering"]

Provide on-site IT support at a manufacturing plant in Greenville by troubleshooting and resolving user issues, supporting office and manufacturing break/fix needs, and maintaining operational performance. Serve as the IT liaison between business partners and service delivery teams, support minor IT projects and business analysis, and manage service levels with IT partners. Work with Windows, Microsoft 365 tools, Active Directory, and endpoint management (Autopilot/Intune), while supporting incident communications and end-user training.

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Trane Technologies
Trane Technologies
1 hour ago

IT Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide on-site IT support at a manufacturing plant in Greenville by troubleshooting and resolving user issues, supporting office and manufacturing break/fix needs, and maintaining operational performance. Serve as the IT liaison between business partners and service delivery teams, support minor IT projects and business analysis, and manage service levels with IT partners. Work with Windows, Microsoft 365 tools, Active Directory, and endpoint management (Autopilot/Intune), while supporting incident communications and end-user training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide onsite break/fix support for office and manufacturing environments, including PCs, tablets, mobile devices, printers, handheld scanners, and peripherals.
  • •Troubleshoot and resolve user support issues using major/minor incident management tools and processes, including incident communications for major downtime.
  • •Manage minor IT projects and business analysis tasks, and participate in project teams to improve IT and business operations.
  • •Maintain defined solutions through ongoing operational responsibilities and execute client computing lifecycle processes.
  • •Support IT initiatives across multiple manufacturing sites as needed, including OT asset administration aligned with the cybersecurity strategy and user training when necessary.

Pay and Benefits

Salary: USD 66,816.66 - 93,309.99 annually
Perks:Health Insurance401k MatchTuition Assistance

Key Requirements

  • •Bachelor's degree in an IT-related field or equivalent experience.
  • •3+ years of IT and project management experience.
  • •Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
  • •Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
  • •Familiarity with manufacturing processes and systems (MES, PLM, ERP), plus technical acumen including SQL and data management tools.
Experience:3+ yearsManufacturingIT service management
Education:Bachelor's in IT-related field
Skills:Self-motivatedStrong analytical problem-solvingCross-functional teamworkCustomer service orientationBusiness partnering
Tech Stack:AutopilotIntuneActive DirectoryMicrosoft WindowsMicrosoft Office SuiteSharePointTeamsVisioDellXeroxZebraHPSQLOracleDELMIA AprisoMESPLMERPPC systemsPrinters

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn