ERC Generalist

Adobe Systems
Noida
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 7+ yearsSkills: ["Communication","Problem-solving","Critical thinking","Customer focus","Collaboration"]

Serve as the primary point of contact for employee and manager inquiries as an ERC Generalist. Handle complex, escalated HR policy, procedure, and lifecycle questions, partner with HR Centers of Excellence to resolve cases, and deliver compliant, high-quality service. Drive operational excellence through accurate, timely case management, enable self-service via knowledge content, and use case trends and sentiment metrics to identify gaps and improve employee experience. Lead and support cross-functional initiatives, including automation opportunities.

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FursaFursa
Adobe Systems
Adobe Systems
3 days ago

ERC Generalist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the primary point of contact for employee and manager inquiries as an ERC Generalist. Handle complex, escalated HR policy, procedure, and lifecycle questions, partner with HR Centers of Excellence to resolve cases, and deliver compliant, high-quality service. Drive operational excellence through accurate, timely case management, enable self-service via knowledge content, and use case trends and sentiment metrics to identify gaps and improve employee experience. Lead and support cross-functional initiatives, including automation opportunities.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for employee and manager inquiries, including intricate and escalated situations.
  • •Manage HR-related inquiries about policies, procedures, and lifecycle moments, ensuring compliant, high-quality service.
  • •Drive operational excellence across case management with accurate documentation integrity and timely resolution.
  • •Enable and improve self-service by contributing to locally relevant, continuously updated knowledge content and materials.
  • •Analyze case trends and operational/employee sentiment metrics to identify root causes, service gaps, and improvement opportunities, including automation initiatives.

Key Requirements

  • •7+ years of relevant HR Generalist experience.
  • •Strong customer focus and dedication to employee experience.
  • •Ability to handle intricate and escalated employee/manager inquiries using communication, critical thinking, and problem-solving.
  • •Strong judgment and data-driven approach to anticipate and address people-related needs.
  • •Ability to collaborate across teams in a matrixed environment and operate effectively in ambiguity.
Experience:7+ yearsHREmployee supportEmployee experiencePeople operations
Skills:CommunicationProblem-solvingCritical thinkingCustomer focusCollaboration
Tech Stack:AIAutomation

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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