NTT

1 month ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Deliver IT Service Desk support for end-users, providing guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues to the next level, and support IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and improving processes and tools. Work includes 24/7 rotational shifts with work from office mandatory.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT business tools and seek, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills for bug-finding and resolution.
•24/7 rotational shifts with week offs; work from office is mandatory.
•IT software and hardware troubleshooting knowledge (Windows 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:Customer serviceTroubleshootingCommunicationIndependent workTeamwork

Languages:English

Tech Stack:ITILWin 10Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft EnvironmentMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT