Davies

1 week ago

Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the operational management of TMS to ensure seamless service delivery, regulatory compliance, and continuous efficiency improvements. Manage and develop a team of team leaders and claims handlers, using KPIs and performance reviews to drive change. Own customer service outcomes by handling enquiries, complaints, and feedback, while supporting budget management, cost control, and data-driven profitability decisions. Leverage technology and stay current on industry trends.

Location: Glasgow

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Oversee daily operations, including client management, team capacity, complaint strategy, and overall service delivery.
•Develop and implement operational policies and procedures to ensure efficiency and consistency.
•Manage, train, and motivate direct reports (team leaders) and claims handlers, including performance reviews and feedback.
•Ensure high standards of customer service and handle client enquiries, complaints, and feedback promptly.
•Support divisional budgets by controlling costs, identifying savings, and analyzing financial reports to improve profitability.

Pay and Benefits

Perks:PensionLife AssuranceEapDentalLearning BudgetFlexible WorkingCycle SchemeLease CarPaid Leave

Key Requirements

•Strong operational management experience, including overseeing daily service delivery and compliance.
•Proven people leadership skills, including managing, training, and motivating team leaders and handlers.
•Ability to monitor KPIs and use data to identify improvement opportunities.
•Experience managing customer complaints and feedback in a fast-paced, customer-focused environment.
•Knowledge of risk management and ensuring adherence to security, health and safety, and governance policies.

Skills:LeadershipMentoringCoachingData-driven decision-makingCustomer focus

Eligibility

Nationality:UK National

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Davies

1 week ago

Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Glasgow

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Oversee daily operations, including client management, team capacity, complaint strategy, and overall service delivery.
•Develop and implement operational policies and procedures to ensure efficiency and consistency.
•Manage, train, and motivate direct reports (team leaders) and claims handlers, including performance reviews and feedback.
•Ensure high standards of customer service and handle client enquiries, complaints, and feedback promptly.
•Support divisional budgets by controlling costs, identifying savings, and analyzing financial reports to improve profitability.

Pay and Benefits

Perks:PensionLife AssuranceEapDentalLearning BudgetFlexible WorkingCycle SchemeLease CarPaid Leave

Key Requirements

•Strong operational management experience, including overseeing daily service delivery and compliance.
•Proven people leadership skills, including managing, training, and motivating team leaders and handlers.
•Ability to monitor KPIs and use data to identify improvement opportunities.
•Experience managing customer complaints and feedback in a fast-paced, customer-focused environment.
•Knowledge of risk management and ensuring adherence to security, health and safety, and governance policies.

Skills:LeadershipMentoringCoachingData-driven decision-makingCustomer focus

Eligibility

Nationality:UK National

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor