Sr. Desktop Support Specialist (Apple Support)

General Dynamics
Washington
Workplace: OnsiteFull timeUSD 33.15 - 44.85 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Problem-solving","Multitasking","Organizational abilities","Communication","Customer-first mindset"]

Provide on-site technical support for end-users using Apple iOS devices and macOS systems, with a focus on executive assistance and rapid troubleshooting. Diagnose and resolve hardware, software, and networking issues, manage device setup/configuration, and perform maintenance, security updates, and optimizations. Support and administer mobile device management tools including Jamf, AirWatch, and Intune, maintain accurate hardware/software inventory, and document resolutions while collaborating with the IT team.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

Sr. Desktop Support Specialist (Apple Support)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 minutes agoStatus: Live

Job Summary

Provide on-site technical support for end-users using Apple iOS devices and macOS systems, with a focus on executive assistance and rapid troubleshooting. Diagnose and resolve hardware, software, and networking issues, manage device setup/configuration, and perform maintenance, security updates, and optimizations. Support and administer mobile device management tools including Jamf, AirWatch, and Intune, maintain accurate hardware/software inventory, and document resolutions while collaborating with the IT team.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to end-users for Apple iOS devices and macOS systems.
  • •Deliver executive support, including rapid troubleshooting, meeting setup, and high-priority assistance.
  • •Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
  • •Assist with setup, configuration, and management of Apple and iOS devices, including MDM administration (Jamf, AirWatch, Intune).
  • •Maintain device maintenance and security updates, manage inventory, document issues/resolutions, and collaborate on IT initiatives.

Pay and Benefits

Salary: USD 33.15 - 44.85 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife Insurance

Key Requirements

  • •5+ years of related experience in a desktop support or similar IT support role.
  • •Strong expertise supporting Apple iOS and macOS environments, including executive support experience.
  • •Hands-on troubleshooting for Apple hardware, software, and peripherals.
  • •Familiarity with mobile device management (MDM) tools such as Jamf, AirWatch, and Intune.
  • •Ability to explain technical concepts clearly to non-technical users and executives, with strong problem-solving and customer-first mindset.
Experience:5+ years
Skills:Problem-solvingMultitaskingOrganizational abilitiesCommunicationCustomer-first mindset
Certifications:Apple Certified iOS Technician (ACiT)Apple Certified Support Professional (ACSP)
Tech Stack:AppleApple DevicesApple iOSMacOSMDMJamfAirWatchIntuneTeamsZoomOffice 365

Eligibility

Nationality:US National
Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn