Team Lead, Market Operations - Hoffman Estates, IL

Carvana
United States
Workplace: OnsiteFull timeUSD 65,000 - 73,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Interpersonal skills","Leadership","Problem-solving","Customer focus","Strategic thinking"]

Lead day-to-day operations for a local Carvana hub, ensuring market launch execution and ongoing success across logistics, branding, team engagement, and customer experience. Coach and develop a team of Customer Advocates—interviewing, onboarding, training, setting goals, and running performance check-ins. Monitor reports, drive continuous improvement, and step in as an expert to resolve complex customer-facing issues while keeping the market running smoothly.

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FursaFursa
Carvana
Carvana
1 week ago

Team Lead, Market Operations - Hoffman Estates, IL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, ensuring market launch execution and ongoing success across logistics, branding, team engagement, and customer experience. Coach and develop a team of Customer Advocates—interviewing, onboarding, training, setting goals, and running performance check-ins. Monitor reports, drive continuous improvement, and step in as an expert to resolve complex customer-facing issues while keeping the market running smoothly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run local hub operations, including market launch, logistics, consumer branding, team engagement, and market success.
  • •Build morale and create a positive team environment in a fast-paced customer service setting.
  • •Interview, select, onboard, and train Customer Advocates; provide tools, resources, and ongoing development.
  • •Provide feedback, conduct performance check-ins, set goals, and help team members improve their skills.
  • •Act as the go-to expert for complex customer-facing issues; drive continuous improvement and present regular reports to upper management.

Pay and Benefits

Salary: USD 65,000 - 73,000 annually
Perks:Health InsuranceDentalVision401kStudent LoanPet InsuranceWellness StipendVehicle Discounts

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, including diagnosing and solving problems while maintaining the customer experience.
Experience:5+ yearsCustomer serviceLogisticsStart-up
Skills:Interpersonal skillsLeadershipProblem-solvingCustomer focusStrategic thinking
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn