Sales Associate, Full-Time - South Coast Plaza

Reformation
United States
Workplace: OnsiteFull timeUSD 22 - 28 hourlyFunction: SalesExperience: 2-3 yearsSkills: ["Communication","Emotional intelligence","Rapport building","Self-motivation","Mentorship"]

Lead sales performance and provide elevated wardrobe consulting in a Reformation store ecosystem. Drive individual revenue and SPH targets while delivering high NPS through exceptional clienteling, styling consultations, and proactive one-on-one appointments. Serve as a keyholder for store opening/closing, sales-floor leadership, coaching, and operational standards (including loss prevention and safety). Build and manage a client book using Endear and communicate product feedback to leadership.

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FursaFursa
Reformation
Reformation
1 day ago

Sales Associate, Full-Time - South Coast Plaza

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead sales performance and provide elevated wardrobe consulting in a Reformation store ecosystem. Drive individual revenue and SPH targets while delivering high NPS through exceptional clienteling, styling consultations, and proactive one-on-one appointments. Serve as a keyholder for store opening/closing, sales-floor leadership, coaching, and operational standards (including loss prevention and safety). Build and manage a client book using Endear and communicate product feedback to leadership.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Consistently meet and exceed individual sales goals while driving high SPH and KPIs.
  • •Deliver elevated service and maintain extraordinary customer feedback scores (NPS) through expert wardrobe consulting.
  • •Serve as keyholder for store opening/closing, ensuring operational readiness, visual standards, and seamless service from open to close.
  • •Act as primary leader for facility issues, loss prevention incidents, and emergency procedures during assigned shifts.
  • •Build and manage a personal client database using Endear to drive repeat business, private appointments, and client retention.

Pay and Benefits

Salary: USD 22 - 28 hourly
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •At least 2–3 years of experience in a high-volume, sales-driven or commission-based luxury/premium retail environment with a history of hitting SPH and personal sales targets.
  • •Exceptional communication and emotional intelligence with the ability to build instant rapport with diverse personalities.
  • •A deep passion for styling with the ability to “edit” collections for clients based on body type, occasion, and personal style.
  • •A self-starter mentality with motivation to treat the role like a career.
  • •Daily open availability across a full 7-day work week and flexibility for days, nights, weekends, and holidays if required.
Experience:2-3 yearsRetailLuxury retail
Skills:CommunicationEmotional intelligenceRapport buildingSelf-motivationMentorship
Languages:English
Tech Stack:Endear

Company Brief

Reformation
Designs and sells sustainable, trend-driven women's apparel and accessories with an emphasis on eco-friendly materials, ethical production, and transparent supply chains. Operates direct-to-consumer retail and e-commerce channels.
Industry: Fashion & Apparel
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2009
WebsiteLinkedIn