Aon

19 hours ago

(Hybrid) Client Success Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate client prescription benefit success by managing copay and patient assistance programs and supporting individual medication management workflows. Own client and broker reporting requests, maintain Zoho CRM data, and perform monthly data integrity audits in partnership with BI. Proactively monitor high-dollar and outlier claims via weekly broker/client alerts, and collaborate with PBM partners to resolve advanced member, plan, and reporting issues. Work in a Hybrid schedule with a strong office presence in Chesterfield, MO.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Facilitate Specialty Copay Assistance Program (SCAP) activities including member/specialty pharmacy calls, enrollment support, accumulator reporting, daily claim audits, and member letters
•Support Patient Assistance Program and Individual Medication Management (IMM) workflows, including member communications and maintaining IMM lists in Zoho CRM
•Manage client and broker reporting requests and support consultant client performance review preparation
•Ensure data integrity through monthly audits and coordinate with BI to resolve eligibility and system data issues
•Maintain CRM Zoho via monthly updates, send weekly AI alert emails, and assist PBM partners with case management for advanced member/plan/reporting issues

Pay and Benefits

Salary: USD 38,500 - 61,600 annually

Perks:Paid Leave401kWellness StipendDiscount ProgramsHealth Insurance

Key Requirements

•Bachelor’s degree or equivalent experience
•Certified Pharmacy Technician (CPhT) or other healthcare credentials preferred
•1-3 years of experience in pharmacy, benefit management, healthcare, or related industry
•Ability to effectively communicate verbally and in writing
•Ability to use or learn required technology, including Microsoft Teams, Excel, Word, Outlook, and PowerPoint

Experience:1-3 yearsPharmacyBenefit managementHealthcare

Education:Bachelor's

Skills:CommunicationLearning agilityPeople skillsPerseveranceCritical thinking

Certifications:Certified Pharmacy Technician (CPhT)

Languages:English

Tech Stack:Microsoft TeamsExcelWordOutlookPowerPointZohoCRMBI

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon