Safety Model Operations Quality Assurance Analyst - Finnish

TikTok
Dublin
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Strategic thinking","Decision-making","Reporting","Communication","Presentation"]

Own quality and performance for Trust & Safety operations across internal and external stakeholders, using audits, analysis, RCA escalations, and reporting. Lead calibration and policy communications, collaborate with XFN partners to clarify needs in ambiguous situations, and drive SMART goals. Support market performance improvements, onboarding training SOPs, and queue moderation to maintain policy implementation skills, with exposure to sensitive content.

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FursaFursa
TikTok
TikTok
11 hours ago

Safety Model Operations Quality Assurance Analyst - Finnish

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own quality and performance for Trust & Safety operations across internal and external stakeholders, using audits, analysis, RCA escalations, and reporting. Lead calibration and policy communications, collaborate with XFN partners to clarify needs in ambiguous situations, and drive SMART goals. Support market performance improvements, onboarding training SOPs, and queue moderation to maintain policy implementation skills, with exposure to sensitive content.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver high performance standards across projects and develop best-practice models for maintaining quality
  • •Facilitate calibration meetings and provide feedback on implementation and execution
  • •Conduct daily audits, analyze errors, and compile regular performance reports
  • •Lead policy question communication with the Policy POC and participate in policy briefings
  • •Perform RCA escalations and identify performance improvement opportunities across relevant markets

Key Requirements

  • •Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company
  • •Broad understanding of business needs with strategic thinking to make decisions in complex situations
  • •Familiarity with labeling/business logic and upstream/downstream team workflows
  • •High proficiency in Finnish (written and spoken) and fluent English
  • •Comfortable collaborating with XFN partners and reporting in a fast-paced environment
Experience:1+ yearsTrust and safetyPolicyContent moderationContent safetyShort video
Education:Bachelor's
Skills:Strategic thinkingDecision-makingReportingCommunicationPresentation
Languages:FinnishEnglish
Tech Stack:Microsoft Office SuitePowerPointExcelWordMachine learningTCSRock Appeal

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn