Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 97,750 - 132,250 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Requirements management","Process improvement","Knowledge sharing"]

Support enterprise IT operations by assessing requirements for tablets and training equipment, tracking hardware and software licenses, and managing end-of-life status. Provide Tier 1 and Tier 2 assistance including access administration, desktop support, classroom IT support, and cloud application operations. Maintain stand-alone laptop security per regulations, initiate hardware/software procurements, and move data between systems following security procedures.

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General Dynamics
General Dynamics
4 hours ago

Customer Service Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support enterprise IT operations by assessing requirements for tablets and training equipment, tracking hardware and software licenses, and managing end-of-life status. Provide Tier 1 and Tier 2 assistance including access administration, desktop support, classroom IT support, and cloud application operations. Maintain stand-alone laptop security per regulations, initiate hardware/software procurements, and move data between systems following security procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assess and validate requirements for stand-alone tablets and IT equipment used in training courses.
  • •Track hardware devices and software licenses, monitor end-of-life status, and identify devices/licenses for replacement.
  • •Provide Tier 1 and Tier 2 support including access administration, desktop support, problem resolution, classroom IT support, and initiate hardware/software procurements.
  • •Perform operations and maintenance support and access administration for a cloud-resident application to keep it running smoothly and efficiently.
  • •Track, monitor, and communicate procurement and installation status, including updating stand-alone laptop security and moving data between procured systems per security guidelines.
Travel: Low travel

Pay and Benefits

Salary: USD 97,750 - 132,250 annually
Perks:401kHealth InsurancePaid LeaveParental LeaveDentalVision

Key Requirements

  • •3+ years of related experience supporting IT systems, hardware, and applications.
  • •Demonstrated experience with a standard operational Windows environment, including desktop hardware, software, peripherals, and web technologies.
  • •Demonstrated experience with requirements management and account/access management for systems and applications, including cloud environments.
  • •Proficiency with MS Office suite and Adobe products including Captivate and Connect, plus Skype.
  • •Effective oral and written communication, with experience delegating duties and sharing knowledge in a team environment.
Experience:3+ yearsIT infrastructure
Education:Bachelor's in Computer Science, Engineering, or related technical discipline
Skills:Customer serviceCommunicationRequirements managementProcess improvementKnowledge sharing
Tech Stack:WindowsMS OfficeAdobe CaptivateAdobe ConnectSkypeAnti-virusPatchesWeb technologies

Eligibility

Nationality:US National
Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn