Representative II, Pharmacy

NTT
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Attention to detail","Professional communication","Problem-solving","Ability to work in regulated environments","Time management"]

Support Medicare members, prescribers, and providers by processing Medicare Part D and applicable Part B coverage-related requests via phone and fax. Perform accurate case setup, review, outreach, documentation, and timely resolution aligned to Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work in a modularized training environment and develop end-to-end skills before transitioning to production casework in a highly regulated, fast-paced setting.

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FursaFursa
NTT
NTT
1 week ago

Representative II, Pharmacy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Support Medicare members, prescribers, and providers by processing Medicare Part D and applicable Part B coverage-related requests via phone and fax. Perform accurate case setup, review, outreach, documentation, and timely resolution aligned to Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work in a modularized training environment and develop end-to-end skills before transitioning to production casework in a highly regulated, fast-paced setting.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support Medicare members, prescribers, and providers by processing coverage-related requests.
  • •Handle inbound and outbound phone interactions and fax-based casework.
  • •Accurately set up, review, document, and manage cases.
  • •Conduct timely outreach and resolution in accordance with Medicare guidelines and CMS timelines.
  • •Maintain quality and consistency while working through a modularized training and production transition process.

Key Requirements

  • •Process coverage-related requests for Medicare members, prescribers, and providers through phone and fax channels.
  • •Perform accurate case setup, review, outreach, documentation, and timely case resolution aligned with Medicare/CMS requirements and internal quality standards.
  • •Strong attention to detail and the ability to work in a highly regulated, fast-paced environment.
  • •Demonstrate professional verbal and written communication skills for member and provider interactions.
  • •Ability to progressively learn, practice, and apply end-to-end skills in a modularized training model before production work.
Skills:Attention to detailProfessional communicationProblem-solvingAbility to work in regulated environmentsTime management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn