Lead Administrator

Global Payments
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Teamwork","Attention to detail","Decision making"]

Receive inbound calls to the Sales phone queue, qualify sales opportunities, and route callers to the appropriate department or Merchant Sales Representatives. Track incoming leads via Google Docs to maintain equal distribution among MSRs, create and update lead records in Salesforce, and follow assignment instructions. Maintain regular attendance and schedule compliance while adapting to changing technology and priorities in a customer-focused environment.

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FursaFursa
Global Payments
Global Payments
1 month ago

Lead Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 37 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Receive inbound calls to the Sales phone queue, qualify sales opportunities, and route callers to the appropriate department or Merchant Sales Representatives. Track incoming leads via Google Docs to maintain equal distribution among MSRs, create and update lead records in Salesforce, and follow assignment instructions. Maintain regular attendance and schedule compliance while adapting to changing technology and priorities in a customer-focused environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Receive inbound calls, qualify sales opportunities, and assign to Sales.
  • •Route incoming calls to the appropriate department for non-sales and to the correct Merchant Sales Representative for sales-related calls.
  • •Track lead distribution from the Sales phone queue using a Google Doc.
  • •Process and create new lead records in Salesforce and follow assignment instructions.
  • •Maintain regular attendance and comply with the assigned schedule.

Key Requirements

  • •Ability to communicate clearly and professionally with customers over the phone.
  • •Ability to learn and identify products and capabilities.
  • •Outstanding customer service and teamwork skills.
  • •Ability to quickly learn and adapt to changing technology and priorities.
  • •0–2 years of customer service experience.
Skills:CommunicationCustomer serviceTeamworkAttention to detailDecision making
Tech Stack:SalesforceGoogle Docs

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn