Showroom Customer Service Representative

Ferguson
United States
Workplace: OnsiteFull timeUSD 50,000 - 55,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Time management","Organizational skills","Relationship building","Self-motivated","Multi-tasking","Ability to learn quickly"]

Provide exceptional customer service on the showroom floor by assisting customers, supporting Showroom Sales consultants with administrative tasks, and ensuring accurate quotations and order processing. Coordinate customer contracts and delivery schedules with the warehouse, update records, and answer sales calls with general information. Increase product knowledge across Ferguson’s offerings and work toward sales/team goals in a fast-paced, commission-eligible role.

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FursaFursa
Ferguson
Ferguson
2 days ago

Showroom Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional customer service on the showroom floor by assisting customers, supporting Showroom Sales consultants with administrative tasks, and ensuring accurate quotations and order processing. Coordinate customer contracts and delivery schedules with the warehouse, update records, and answer sales calls with general information. Increase product knowledge across Ferguson’s offerings and work toward sales/team goals in a fast-paced, commission-eligible role.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of the full product offering.
  • •Support Showroom Sales consultants by handling administrative functions to ensure customer needs are met.
  • •Ensure timely quotations and accurate order processing to deliver personalized service.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 50,000 - 55,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •1-3 years of prior customer service experience (preferred).
  • •Knowledge of plumbing fixtures, lighting, and appliances (strongly preferred).
  • •Excellent communication for phone and in-person sales, plus time management and organizational skills.
  • •Results-oriented mindset with ability to meet goals, build relationships, and work in a team environment.
  • •General digital literacy, ability to multi-task, and passion for customer service with the ability to learn quickly.
Experience:Customer service
Skills:CommunicationTime managementOrganizational skillsRelationship buildingSelf-motivatedMulti-taskingAbility to learn quickly

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn