Engineering Operations Specialist - Consumer

Kraken
United Kingdom, Brazil, United Arab Emirates, Ireland, Peru, Sweden, Colombia, Argentina, Romania, Cyprus, Switzerland, Portugal, Lithuania, South Africa, Czech Republic, Canada, Hungary, Mexico, Chile, Poland, Spain, Bulgaria
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsSkills: ["Written communication","Documentation","Scoping","Systems thinking","Process improvement"]

Drive engineering operations for the Consumer group by owning processes and tooling that reduce friction and improve visibility. Administer Jira and Confluence (workflows, permissions, automations), run triage and intake so work is correctly routed, and maintain healthy roadmaps with weekly delivery reporting. Own the quality of engineering metrics data, translating operational insights into scalable solutions using AI and automation.

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FursaFursa
Kraken
Kraken
1 day ago

Engineering Operations Specialist - Consumer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive engineering operations for the Consumer group by owning processes and tooling that reduce friction and improve visibility. Administer Jira and Confluence (workflows, permissions, automations), run triage and intake so work is correctly routed, and maintain healthy roadmaps with weekly delivery reporting. Own the quality of engineering metrics data, translating operational insights into scalable solutions using AI and automation.
Location: United Kingdom, Brazil, United Arab Emirates, Ireland, Peru, Sweden, Colombia, Argentina, Romania, Cyprus, Switzerland, Portugal, Lithuania, South Africa, Czech Republic, Canada, Hungary, Mexico, Chile, Poland, Spain, Bulgaria
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Help engineering teams execute faster by owning processes and tooling that remove friction.
  • •Administer Jira and Confluence including configuration, workflows, permissions, and automations.
  • •Own triage and intake so work is properly routed and reaches engineering to standard.
  • •Keep roadmaps healthy and run weekly delivery reporting to leadership.
  • •Own the quality of engineering metrics data including team definitions, ownership records, and tool configuration.

Key Requirements

  • •3+ years in operations, process, or tooling roles, shipping something meaningful.
  • •Hands-on Jira administration across boards, workflows, schemas, permissions, and custom fields.
  • •Deliberate, practical use of AI in day-to-day work to solve problems.
  • •Systematic thinking to understand how processes and systems connect and how changes impact downstream work.
  • •Strong written communication to document processes clearly and scope work from vague requests.
Experience:3+ yearsOperationsProcessToolingEngineering metricsDeveloper productivityDORA metricsInternal tooling
Skills:Written communicationDocumentationScopingSystems thinkingProcess improvement
Tech Stack:JiraConfluenceAIAutomationSlackGitLabSQLTypeScriptRovoGitLab APIs

Company Brief

Kraken
Kraken (Payward, Inc.) is a global cryptocurrency exchange and financial infrastructure provider offering spot and derivatives trading, staking, custody, tokenized assets and institutional services to retail and institutional clients.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor