Snowflake

3 weeks ago

Staff Designated Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Serve as a trusted technical partner to Priority Support customers, delivering hands-on post-deployment support from quick-start consultations to issue resolution and account health monitoring. Lead customer engagement focused on query performance and cost optimization, system integration, and release readiness including disaster recovery drills and migration support. Use AI-assisted tooling for triage and response drafting while partnering with Product, Engineering, and Marketing to improve Snowflake’s customer experience.

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Provide hands-on post-deployment support for Priority Support customers, including quick-start consultations, issue resolution, account health monitoring, and critical event response.
•Analyze and improve query performance and prevent recurring issues through monitoring, review, and actionable optimization guidance.
•Identify and implement cost optimization opportunities by analyzing warehouse configuration and utilization with customers.
•Support system integration, own release readiness, and lead disaster recovery drills and hands-on migration support for priority customers.
•Use AI-powered tooling for triage, logging analysis, response drafting, and trend detection; partner cross-functionally with Product, Engineering, and Marketing to improve product and service offerings.

Pay and Benefits

Salary: USD 122,000 - 160,600 annually

Key Requirements

•7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or a similar customer-facing technical role.
•Bachelor's or Master's degree in Computer Science, MIS, or a related field, or equivalent experience.
•Proven success managing enterprise customer relationships as a trusted technical advisor across technical and executive audiences.
•Advanced SQL expertise (query debugging, optimization, window functions, performance tuning) and strong RDBMS fundamentals.
•Hands-on experience with distributed/MPP database platforms and ETL/ELT and BI/analytics tools.

Experience:7+ yearsTechnical supportSolutions architectureData engineeringEnterprise customersDistributed databasesETL/ELTBI analyticsAI-assisted workflows

Education:Master's in Computer Science, MIS

Skills:Customer advocacyEmpathyEmotional intelligenceCommunicationCollaboration

Tech Stack:SQLAWS GlueAzure Data FactoryInformaticaMatillionFivetranTableauAWSAzureGCPGitJenkinsTerraformPythonJavaJavaScriptScalaSparkTCP/IPHTTP/S

Company Brief

Snowflake

Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn

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Snowflake

3 weeks ago

Staff Designated Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 39 minutes agoStatus: Live

Job Summary

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Manager level

Key Responsibilities

•Provide hands-on post-deployment support for Priority Support customers, including quick-start consultations, issue resolution, account health monitoring, and critical event response.
•Analyze and improve query performance and prevent recurring issues through monitoring, review, and actionable optimization guidance.
•Identify and implement cost optimization opportunities by analyzing warehouse configuration and utilization with customers.
•Support system integration, own release readiness, and lead disaster recovery drills and hands-on migration support for priority customers.
•Use AI-powered tooling for triage, logging analysis, response drafting, and trend detection; partner cross-functionally with Product, Engineering, and Marketing to improve product and service offerings.

Pay and Benefits

Salary: USD 122,000 - 160,600 annually

Key Requirements

•7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or a similar customer-facing technical role.
•Bachelor's or Master's degree in Computer Science, MIS, or a related field, or equivalent experience.
•Proven success managing enterprise customer relationships as a trusted technical advisor across technical and executive audiences.
•Advanced SQL expertise (query debugging, optimization, window functions, performance tuning) and strong RDBMS fundamentals.
•Hands-on experience with distributed/MPP database platforms and ETL/ELT and BI/analytics tools.

Experience:7+ yearsTechnical supportSolutions architectureData engineeringEnterprise customersDistributed databasesETL/ELTBI analyticsAI-assisted workflows

Education:Master's in Computer Science, MIS

Skills:Customer advocacyEmpathyEmotional intelligenceCommunicationCollaboration

Tech Stack:SQLAWS GlueAzure Data FactoryInformaticaMatillionFivetranTableauAWSAzureGCPGitJenkinsTerraformPythonJavaJavaScriptScalaSparkTCP/IPHTTP/S

Company Brief

Snowflake

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bozeman, United States

Founded: 2012

Website LinkedIn