CSR/Teller - Apple Avenue (Muskegon MI) - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Responsiveness"]

Provide excellent customer service as a CSR/Teller by listening to customers, answering questions, and guiding them to the right financial partners. Handle daily office responsibilities, manage cash handling and balancing records according to policy, and follow procedures to support risk management. Maintain confidentiality, support a positive customer experience, and refer customers to bankers and business partners using the appropriate tools for tracking.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR/Teller - Apple Avenue (Muskegon MI) - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers, answering questions, and guiding them to the right financial partners. Handle daily office responsibilities, manage cash handling and balancing records according to policy, and follow procedures to support risk management. Maintain confidentiality, support a positive customer experience, and refer customers to bankers and business partners using the appropriate tools for tracking.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions, including consultative referrals to appropriate business partners.
  • •Deepen customer relationships by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Follow up on customer questions and find solutions to address issues while maintaining timely communication.
  • •Perform daily office responsibilities with the platform team, including maintaining balancing records and correcting outages/enlisting help as needed.
  • •Maintain up-to-date knowledge of bank policies and procedures, handle consumer/business problems professionally, and direct complex issues to leadership as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/ability.
  • •Ability to interact comfortably and confidently with the public.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionResponsiveness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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