Cyber Operations Lead, Critical Harm Operations

OpenAI
San Francisco
Workplace: HybridFull timeUSD 252,000 - 335,000 annuallyFunction: Business OperationsExperience: 8+ yearsSkills: ["Leadership","Analytical skills","Automation mindset","Executive communication","Judgment & discretion"]

Build and run enforcement systems for critical user-safety risks by translating policy into reviewer standards, operating models, SOPs, quality systems, escalation paths, and safe automation. Lead a people-and-operations accountable team that improves decision quality, reviewer capability, and operational health (quality, queues, productivity, SLAs). Serve as the senior cyber intelligence expert for high-stakes judgments across ChatGPT, API, Codex, agents, and new product surfaces.

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FursaFursa
OpenAI
OpenAI
3 days ago

Cyber Operations Lead, Critical Harm Operations

āœ“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Build and run enforcement systems for critical user-safety risks by translating policy into reviewer standards, operating models, SOPs, quality systems, escalation paths, and safe automation. Lead a people-and-operations accountable team that improves decision quality, reviewer capability, and operational health (quality, queues, productivity, SLAs). Serve as the senior cyber intelligence expert for high-stakes judgments across ChatGPT, API, Codex, agents, and new product surfaces.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • ā€¢Set strategic direction for Cyber Operations and translate priorities into operating models, roadmaps, SOPs, escalation paths, quality goals, and safe-access strategies.
  • ā€¢Serve as the senior cybersecurity and cyber intelligence expert for complex, high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces.
  • ā€¢Build and scale reviewer capability through onboarding, certification, coaching, feedback, calibration, and partnership with vendor leadership.
  • ā€¢Own operational health across Cyber Operations, including queue coverage, reviewer productivity, quality metrics, SLA adherence, escalation hygiene, and identifying performance gaps.
  • ā€¢Use analysis and automation to diagnose root causes, prioritize high-leverage fixes, and build durable quality and evaluation systems (calibration, adjudication, monitoring, feedback loops).

Pay and Benefits

Salary: USD 252,000 - 335,000 annually
Perks:Relocation

Key Requirements

  • ā€¢8+ years of experience in cybersecurity, cyber intelligence, threat intelligence, incident response, security research, or related fields.
  • ā€¢4+ years leading teams, including scaling capabilities across regions, products, or large user bases.
  • ā€¢Designed and launched human-in-the-loop automation or evaluation systems that materially improved safety, quality, or operational scale.
  • ā€¢Strong cyber judgment to reason about attacker behavior, emerging threats, abuse patterns, and ambiguous dual-use activity.
  • ā€¢Ability to translate high-level strategy into execution for high-stakes operations, reviewer programs, QA systems, escalation workflows, and vendor/BPO programs.
Experience:8+ yearsCybersecurityCyber intelligenceThreat intelligenceIncident responseAbuse-prevention
Skills:LeadershipAnalytical skillsAutomation mindsetExecutive communicationJudgment & discretion
Tech Stack:ChatGPTAPICodexAgents

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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