Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Time management","Customer service mindset"]

Handle inbound calls from existing and potential customers as a Tier 1 Customer Care Specialist, providing fast, courteous, and accurate responses for credit card inquiries, transactions, account maintenance, and Tier 1 online support. Identify customer needs, update information in systems, follow escalation procedures when required, and meet service-level and quality targets in a team-driven, fast-paced environment while staying current on programs and products.

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FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle inbound calls from existing and potential customers as a Tier 1 Customer Care Specialist, providing fast, courteous, and accurate responses for credit card inquiries, transactions, account maintenance, and Tier 1 online support. Identify customer needs, update information in systems, follow escalation procedures when required, and meet service-level and quality targets in a team-driven, fast-paced environment while staying current on programs and products.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage inbound customer calls for standard credit card inquiries, transactions, account maintenance, and Tier 1 online support.
  • •Respond to customer inquiries in a courteous, professional, and well-informed manner.
  • •Use on-screen customer information to identify needs, and read/update customer information in the system.
  • •Analyze customer information and determine next steps based on the inquiry type.
  • •Adhere to escalation procedures and complete required documentation for each transaction.

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Fluent in English.
  • •Demonstrated analytical and problem-solving skills.
  • •Ability to work within time constraints and rotational shifts, including overnights and weekends.
  • •Working knowledge of PCs and strong keyboarding skills (min 25 wpm with 95% accuracy).
Experience:Call center
Skills:CommunicationProblem-solvingTeamworkTime managementCustomer service mindset
Languages:English
Tech Stack:PCsKeyboard skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn