Senior Agent, Customer Service (French Speaker)

OKX
Budapest
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Multitasking","Interpersonal skills","Time management","Problem-solving","Communication"]

Provide multilingual customer support in English and French for OKX’s global user base, handling inquiries via email, chat, and phone. Collaborate with product, marketing, and operations to resolve issues related to websites, products, platforms, and services, while maintaining deep product knowledge and strong partner relationships in a fast-paced crypto/fintech environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
OKX
OKX
2 months ago

Senior Agent, Customer Service (French Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide multilingual customer support in English and French for OKX’s global user base, handling inquiries via email, chat, and phone. Collaborate with product, marketing, and operations to resolve issues related to websites, products, platforms, and services, while maintaining deep product knowledge and strong partner relationships in a fast-paced crypto/fintech environment.
Location: Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inquiries and issues from global customers in multiple languages through email, chat, and voice.
  • •Collaborate with product managers and marketing to address complaints and feedback related to websites, products, platforms, and services.
  • •Maintain a strong understanding of company products to communicate effectively with customers in their preferred language.
  • •Establish and nurture strong relationships with company partners and external stakeholders.
  • •Escalate queries or unresolved issues to Level 2/Supervisors as needed when they cannot be resolved within standard procedures.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceWellness StipendMeal Allowances

Key Requirements

  • •Proficiency in English and French (spoken and written).
  • •Diploma in finance, customer service & relations, linguistics, crypto-related studies or a related field.
Experience:1+ yearsCryptoFintechCustomer service
Skills:MultitaskingInterpersonal skillsTime managementProblem-solvingCommunication
Languages:EnglishFrench
Tech Stack:ZendeskCRM toolsLMS

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn