OKX

4 weeks ago

Senior Agent, Customer Service (French Speaker)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide multilingual customer support in English and French for OKX’s global user base, handling inquiries via email, chat, and phone. Collaborate with product, marketing, and operations to resolve issues related to websites, products, platforms, and services, while maintaining deep product knowledge and strong partner relationships in a fast-paced crypto/fintech environment.

Location: Budapest

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inquiries and issues from global customers in multiple languages through email, chat, and voice.
•Collaborate with product managers and marketing to address complaints and feedback related to websites, products, platforms, and services.
•Maintain a strong understanding of company products to communicate effectively with customers in their preferred language.
•Establish and nurture strong relationships with company partners and external stakeholders.
•Escalate queries or unresolved issues to Level 2/Supervisors as needed when they cannot be resolved within standard procedures.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceWellness StipendMeal Allowances

Key Requirements

•Proficiency in English and French (spoken and written).
•Diploma in finance, customer service & relations, linguistics, crypto-related studies or a related field.

Experience:1+ yearsCryptoFintechCustomer service

Skills:MultitaskingInterpersonal skillsTime managementProblem-solvingCommunication

Languages:EnglishFrench

Tech Stack:ZendeskCRM toolsLMS

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX