Riverside

3 days ago

SMB Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of SMB customers as a trusted advisor, driving adoption of Riverside and ensuring long-term retention and growth. Lead regular business reviews, guide high-impact conversations, and identify renewal and expansion opportunities. Collaborate cross-functionally with Product and Marketing to share customer insights and influence roadmap priorities. The role is remote from Toronto and requires working Eastern time zone business hours.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor.
•Drive product adoption and ensure long-term retention and growth.
•Lead regular business reviews and guide high-impact conversations.
•Identify opportunities for renewals and expansion.
•Collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices.

Key Requirements

•At least 1 year of experience in customer success or customer support in a SaaS environment.
•Experience managing a high velocity of accounts.
•Ability to excel in achieving KPIs and targets.
•Strong verbal and written communication skills in English.
•Strong analytical and problem-solving skills, with the ability to prioritize and execute multiple tasks with deadlines.

Experience:1+ yearsSaaS

Skills:CommunicationAnalytical skillsProblem-solvingPrioritizationOrganization

Languages:English

Company Brief

Riverside

Provides an online recording and editing platform for podcasts, interviews, and video content. It helps creators and teams capture high-quality remote recordings with separate audio and video tracks, transcription, and collaborative production tools.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2019

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Riverside

3 days ago

SMB Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor.
•Drive product adoption and ensure long-term retention and growth.
•Lead regular business reviews and guide high-impact conversations.
•Identify opportunities for renewals and expansion.
•Collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices.

Key Requirements

•At least 1 year of experience in customer success or customer support in a SaaS environment.
•Experience managing a high velocity of accounts.
•Ability to excel in achieving KPIs and targets.
•Strong verbal and written communication skills in English.
•Strong analytical and problem-solving skills, with the ability to prioritize and execute multiple tasks with deadlines.

Experience:1+ yearsSaaS

Skills:CommunicationAnalytical skillsProblem-solvingPrioritizationOrganization

Languages:English

Company Brief

Riverside

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Tel Aviv, Israel

Founded: 2019

Website LinkedIn