UGG Ashford Keyholder - 32 hour contract

Hoka
United Kingdom
Workplace: OnsitePart timeFunction: SalesSkills: ["Customer service","Communication","Teamwork","Problem-solving","Multitasking"]

Create personalized in-store customer experiences that drive brand loyalty as a Keyholder. Greet customers promptly, answer questions accurately (including returns), and provide service from start to finish across in-store and phone interactions. Stay current on product, promotions, and marketing initiatives, model the Service Training Program, and communicate UGG’s sustainability and ethical commitments. Maintain a positive, brand-right attitude, support the team, and uphold the store image and dress code.

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Hoka
Hoka
5 hours ago

UGG Ashford Keyholder - 32 hour contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Create personalized in-store customer experiences that drive brand loyalty as a Keyholder. Greet customers promptly, answer questions accurately (including returns), and provide service from start to finish across in-store and phone interactions. Stay current on product, promotions, and marketing initiatives, model the Service Training Program, and communicate UGG’s sustainability and ethical commitments. Maintain a positive, brand-right attitude, support the team, and uphold the store image and dress code.
Location: United Kingdom
Workplace: Onsite
Employment Type: Part time
Job Function: Sales

Key Responsibilities

  • •Create personalized shopping experiences that drive brand loyalty
  • •Greet customers promptly and courteously and ensure their questions are addressed before they leave
  • •Provide exceptional service from start to finish, including effectively communicating the return policy
  • •Maintain and model the Service Training Program, staying current on products, promotions, and marketing initiatives
  • •Promote the store and brand image in all interactions, including phone calls, while adhering to the dress code

Pay and Benefits

Perks:Uniform AllowanceEmployee Discount

Key Requirements

  • •Previous retail experience
  • •Follow and model the Service Training Program and share product knowledge in customer interactions
  • •Communicate effectively with customers, team members, management, and corporate stakeholders
  • •Maintain a problem-solving mindset and respond to problem situations professionally
  • •Maintain a positive, cheerful attitude and adhere to the store dress code
Experience:Retail
Skills:Customer serviceCommunicationTeamworkProblem-solvingMultitasking

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website