Customer Service - Test Center Administrator (PT)

Prometric
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Report writing","Multitasking"]

Administer customer-facing test center operations by applying test center policies, greeting examinees, verifying identification, and performing required security checks. Monitor candidates during exams, manage and resolve candidate issues with urgency, and maintain a secure testing environment. Support smooth, fair testing experiences by maintaining materials and complying with company guidelines, with flexibility for weekly operating hours and part-time scheduling.

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FursaFursa
Prometric
Prometric
2 years ago

Customer Service - Test Center Administrator (PT)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 days agoStatus: Live

Job Summary

Administer customer-facing test center operations by applying test center policies, greeting examinees, verifying identification, and performing required security checks. Monitor candidates during exams, manage and resolve candidate issues with urgency, and maintain a secure testing environment. Support smooth, fair testing experiences by maintaining materials and complying with company guidelines, with flexibility for weekly operating hours and part-time scheduling.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Maintain and apply test center policies, practices, and procedures.
  • •Greet examinees, verify identification, and perform security checks (including wands).
  • •Continuously monitor candidates during exams and report/resolve issues with urgency.
  • •Maintain a secure environment and materials in the test center and ensure a fair testing experience.
  • •Coordinate scheduling flexibility based on Prometric operating days of the week and values; safeguard the center from misconduct.

Pay and Benefits

Perks:401kVisionFsaPaid LeaveEmployee Assistance

Key Requirements

  • •High school diploma or equivalent required, with college experience a plus.
  • •Minimum one year of in-person customer service experience (e.g., call center, retail, restaurant).
  • •Must be 18 years of age to qualify.
  • •Communicate professionally and effectively with candidates and coworkers.
  • •Familiar with Microsoft Windows-based programs and applications (e.g., MS Office, Outlook, Explorer).
Experience:Customer service
Education:High School
Skills:CommunicationReport writingMultitasking
Tech Stack:Microsoft WindowsMS OfficeOutlookExplorer

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn