Senior Support Engineer, Identity Security - US

Cyera
New York
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Organizational","Analytical","Calm under pressure","Methodical problem-solving","Multi-channel communication"]

Serve as the technical lifeline for Cyera’s most strategic enterprise accounts, leading end-to-end resolution of complex identity security issues. Diagnose problems across SaaS and on-prem environments, investigate distributed systems and data pipelines, and partner with Product and Engineering to reproduce bugs and drive high-quality fixes. Build the support knowledge base, define SLAs and workflows, own critical escalations, and help automate L1/L2 triage using AI agents and MCP-based integrations.

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FursaFursa
Cyera
Cyera
1 day ago

Senior Support Engineer, Identity Security - US

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the technical lifeline for Cyera’s most strategic enterprise accounts, leading end-to-end resolution of complex identity security issues. Diagnose problems across SaaS and on-prem environments, investigate distributed systems and data pipelines, and partner with Product and Engineering to reproduce bugs and drive high-quality fixes. Build the support knowledge base, define SLAs and workflows, own critical escalations, and help automate L1/L2 triage using AI agents and MCP-based integrations.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead end-to-end resolution of complex issues across enterprise customers, from triage and reproduction to root-cause analysis, technical fixes, and client-facing communication.
  • •Resolve complex issues across customer identity stacks in both SaaS and on-premise environments.
  • •Investigate distributed systems and data pipeline issues, debugging collectors, ingestion pipelines, database behaviors, asynchronous jobs, and logs.
  • •Partner with Product and Engineering to reproduce bugs, file high-quality engineering tickets, and quantify customer health signals to prioritize fixes.
  • •Build support knowledge and operations from scratch, including troubleshooting guides, internal runbooks, integration playbooks, escalations, SLAs, KPIs, and on-call workflows.

Pay and Benefits

Perks:Home OfficePaid LeaveHealth InsuranceVisionDentalDisability InsurancePaid Holidays

Key Requirements

  • •6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity.
  • •Direct identity security background (IAM, PAM, IGA, or non-human identity).
  • •Hands-on experience with identity stacks (e.g., Okta, Entra ID, Active Directory) and identity governance platforms (e.g., SailPoint).
  • •Deep familiarity with identity protocols and standards including SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS.
  • •Comfort working across cloud IAM and security practices (AWS/GCP/Azure), observability tools, and advanced troubleshooting (HTTP debugging, HAR traces, and stack traces).
Experience:6+ yearsCybersecurityIdentity securitySaaSOn-premiseCloud security
Skills:OrganizationalAnalyticalCalm under pressureMethodical problem-solvingMulti-channel communication
Tech Stack:NXLogS3MongoDBDatadogSplunkClaudeGeminiMCPSlackLinearPylonOktaEntra IDActive DirectorySailPointCyberArkBeyondTrustAWSGCPAzure

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
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