Senior Customer Service Officer

Avery Dennison
Karachi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-5 yearsEducation: bachelorsSkills: ["Active listening","Communication","Empathy","Emotional intelligence","Problem-solving"]

Support customers by providing accurate information to resolve inquiries, requests, and complaints. Coordinate with sales, order entry, finance, and operations to manage accounts and ensure timely delivery and issue resolution. Handle complaints per procedures, maintain customer profile updates, and use standard forms and ISO records. Monitor orders, forward missing items, manage order statuses, and contribute to CCR root-cause investigations.

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Avery Dennison
Avery Dennison
16 hours ago

Senior Customer Service Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support customers by providing accurate information to resolve inquiries, requests, and complaints. Coordinate with sales, order entry, finance, and operations to manage accounts and ensure timely delivery and issue resolution. Handle complaints per procedures, maintain customer profile updates, and use standard forms and ISO records. Monitor orders, forward missing items, manage order statuses, and contribute to CCR root-cause investigations.
Location: Karachi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate with sales, production, and other stakeholders to ensure timely delivery of quality goods and services.
  • •Respond promptly to customer enquiries and requests through all communication modes.
  • •Handle customer complaints according to company procedures and service standards.
  • •Maintain updated customer profile information, acknowledge new orders, and forward missing items to the Central Order Desk.
  • •Release verified data, send layouts for customer approval, share proforma invoices, manage dispatches and open order statuses, and assist CCR root-cause investigations.

Key Requirements

  • •Bachelor’s degree with 4–5 years of experience handling corporate customers, preferably in an export industry.
  • •Proven experience as a customer relations professional working across business and geographical boundaries within a publicly traded company.
  • •Strong active listening and verbal/written communication skills.
  • •High empathy, patience, responsiveness, and emotional intelligence.
  • •Proficiency in Google tools and strong analytical, decision-making, time-management, and problem-solving abilities.
Experience:4-5 years
Education:Bachelor's
Skills:Active listeningCommunicationEmpathyEmotional intelligenceProblem-solving
Languages:English
Tech Stack:Google toolsISO

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn