Airbus

2 days ago

IT Digital Workplace Internship - Workspace Operation Specialist Support (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support the IT Digital Workplace team with daily incident and request management, keeping the knowledge base and CMDB up to date. Help maintain meeting-room and video-conferencing equipment inventory, track vendor deliveries, and prepare hardware requests. Assist in translating technical operations updates into user-friendly guides for the IT service desk, monitor SLAs, and provide backup support for workplace applications and web conferencing services.

Location: Germany

Workplace: Onsite

Employment Type: Internship · 6 months

Job Function: Facilities, Workplace & Physical Operations

Seniority: Intern level

Key Responsibilities

•Assist with daily incident and request management by monitoring the support backlog and updating the knowledge base while keeping CMDB data current.
•Support maintenance of IT equipment for meeting rooms and video conferences, including inventory management, tracking vendor deliveries, and preparing initial hardware order requests.
•Create and update user-focused documentation by translating technical operations updates into simple user guides and helpful knowledge articles for the IT service desk.
•Work closely with the IT service desk to ensure smooth communication, support a “shift-right” approach for routine troubleshooting, and monitor compliance with SLAs.
•Provide backup support for central workplace applications and web conferencing services, including monitoring system health dashboards and supporting the rollout of new software features.

Key Requirements

•Enrolled full-time student (d/m/w) in Computer Sciences or a comparable field.
•First practical experience in IT Operations is desirable.
•Negotiation-level German and English skills.
•Basic multimedia knowledge, including understanding of web and video conferencing technologies, with interest in learning ITIL practices and ticketing tools like ServiceNow.
•Strong documentation and analysis skills, with the ability to turn technical concepts into user-friendly instructions and use data/dashboards to monitor team performance.

Education:

Skills:DocumentationAnalysisCommunicationCollaboration

Languages:GermanEnglish

Tech Stack:ServiceNowITILCMDBSLAsSAFe-PIWeb conferencingVideo conferencing

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

2 days ago

IT Digital Workplace Internship - Workspace Operation Specialist Support (d/f/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Internship · 6 months

Job Function: Facilities, Workplace & Physical Operations

Seniority: Intern level

Key Responsibilities

•Assist with daily incident and request management by monitoring the support backlog and updating the knowledge base while keeping CMDB data current.
•Support maintenance of IT equipment for meeting rooms and video conferences, including inventory management, tracking vendor deliveries, and preparing initial hardware order requests.
•Create and update user-focused documentation by translating technical operations updates into simple user guides and helpful knowledge articles for the IT service desk.
•Work closely with the IT service desk to ensure smooth communication, support a “shift-right” approach for routine troubleshooting, and monitor compliance with SLAs.
•Provide backup support for central workplace applications and web conferencing services, including monitoring system health dashboards and supporting the rollout of new software features.

Key Requirements

•Enrolled full-time student (d/m/w) in Computer Sciences or a comparable field.
•First practical experience in IT Operations is desirable.
•Negotiation-level German and English skills.
•Basic multimedia knowledge, including understanding of web and video conferencing technologies, with interest in learning ITIL practices and ticketing tools like ServiceNow.
•Strong documentation and analysis skills, with the ability to turn technical concepts into user-friendly instructions and use data/dashboards to monitor team performance.

Education:

Skills:DocumentationAnalysisCommunicationCollaboration

Languages:GermanEnglish

Tech Stack:ServiceNowITILCMDBSLAsSAFe-PIWeb conferencingVideo conferencing

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn