Customer Account Solutions Representative

Eaton
United States
Workplace: OnsiteFull timeUSD 69,000 - 101,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Customer advocacy","Organizational skills","Problem-solving"]

Provide customer account and order management support to drive satisfaction and business growth. Own pre- and post-order review, daily customer interaction and advocacy, quote generation and management, and technical product support by coordinating with product marketing, engineering, quality, and other teams. Apply technical knowledge for product selection and resolve non-conformance requests, including interim account coverage and process improvement initiatives.

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Eaton
Eaton
3 weeks ago

Customer Account Solutions Representative

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide customer account and order management support to drive satisfaction and business growth. Own pre- and post-order review, daily customer interaction and advocacy, quote generation and management, and technical product support by coordinating with product marketing, engineering, quality, and other teams. Apply technical knowledge for product selection and resolve non-conformance requests, including interim account coverage and process improvement initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide product and order management support to ensure customer satisfaction, value, and business growth.
  • •Collaborate cross-functionally to support on-time delivery of customer order requirements.
  • •Provide product and technical support to customers, using independent judgment to meet unique application needs.
  • •Maintain quote and order requirements through pre- and post-order support, order conversion, and escalation requests.
  • •Resolve non-conformance requests on behalf of customers and provide interim account coverage as territories and coverage needs change.

Pay and Benefits

Salary: USD 69,000 - 101,000 annually

Key Requirements

  • •Bachelor’s degree from an accredited college required.
  • •Minimum of 2 years’ experience in Customer Service / Inside Account Support.
  • •Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.
  • •Knowledge of AS400, Lotus Notes, and CRM software.
  • •Excellent verbal and written communication skills with strong interpersonal skills across all organization levels.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsCustomer advocacyOrganizational skillsProblem-solving
Tech Stack:Microsoft OfficeOutlookWordExcelAS400Lotus NotesCRM

Eligibility

Visa:CPTOPTSTEM OPTF-1H-1BH-1B cap registrationO-1E-3TNI-485
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn