Housing Officer

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 29,250+Function: Facilities, Workplace & Physical OperationsSkills: ["Communication","Interpersonal skills","Conflict management","Organisational skills"]

Deliver AASC housing and support services in the Coventry area, ensuring accommodation standards are met through regular property inspections, incident reporting, and timely first-fix repairs. Provide welfare support, inductions, and signposting for service users, manage discontinuations/absconding risk in line with procedures, and coordinate assistance requests via AIRE services. Maintain safe, compliant premises with CCTV monitoring, daily patrols, fire alarm testing, and emergency response, while completing accurate visit and inspection reporting.

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FursaFursa
Serco
Serco
12 hours ago

Housing Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver AASC housing and support services in the Coventry area, ensuring accommodation standards are met through regular property inspections, incident reporting, and timely first-fix repairs. Provide welfare support, inductions, and signposting for service users, manage discontinuations/absconding risk in line with procedures, and coordinate assistance requests via AIRE services. Maintain safe, compliant premises with CCTV monitoring, daily patrols, fire alarm testing, and emergency response, while completing accurate visit and inspection reporting.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations

Key Responsibilities

  • •Deliver core service user support services under the AASC contract for the area.
  • •Complete monthly (and additional) property inspections to ensure standards, contractual requirements, performance targets, and property legislation are met.
  • •Provide welfare support and signposting, including inductions for new service users and handling requests via AIRE services.
  • •Respond to incidents, complaints, and issues reported through AIRE services and produce accurate, timely reporting on visits, inspections, repairs, and incidents.
  • •Maintain safe and compliant premises through CCTV monitoring, daily patrols, weekly fire alarm testing, emergency evacuations, and emergency service contact when needed.

Pay and Benefits

Salary: GBP 29,250
Perks:PensionAnnual LeaveEmployee AssistanceHealth Insurance

Key Requirements

  • •Strong experience working in a service environment with demonstrable communication skills.
  • •Knowledge/experience working in a property-related environment.
  • •Strong interpersonal skills and ability to manage conflict.
  • •IT literate with knowledge of MS Word and Excel.
  • •Ability to organise effectively; safeguarding knowledge/experience and maintenance/security experience are desirable.
Experience:Service environmentPropertySafeguardingSecurity
Skills:CommunicationInterpersonal skillsConflict managementOrganisational skills
Licenses:UK driving licence
Tech Stack:MS WordExcelCCTV

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn