Customer Success Manager

UpGuard
Miami, Chicago, Philadelphia, New Orleans, Baltimore, Boston, St. Louis
Workplace: RemoteFull timeUSD 90,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Articulate communication","Active listening","Detail oriented","Organizational skills","Cross-functional collaboration"]

Own customer onboarding and ongoing success for a cybersecurity Cyber Risk Posture Management platform. Engage customers early and frequently, build success plans and training, monitor account health, and proactively intervene when adoption lags. Translate customer risk-management requirements into tailored guidance, advocate internally with cross-functional partners, and use continuous feedback to improve the UpGuard product over time.

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FursaFursa
UpGuard
UpGuard
1 week ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own customer onboarding and ongoing success for a cybersecurity Cyber Risk Posture Management platform. Engage customers early and frequently, build success plans and training, monitor account health, and proactively intervene when adoption lags. Translate customer risk-management requirements into tailored guidance, advocate internally with cross-functional partners, and use continuous feedback to improve the UpGuard product over time.
Location: Miami, Chicago, Philadelphia, New Orleans, Baltimore, Boston, St. Louis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard and manage customers to ensure they understand how to use the platform effectively to meet goals.
  • •Provide customer resources such as success plans, customer-specific training, and regular check-ins.
  • •Engage customers early and frequently to drive ongoing engagement from day one.
  • •Advocate for customers by updating internal partners (Product, Sales, Marketing) on feedback, risks, insights, and expansion/cross-sell opportunities.
  • •Monitor customer health and intervene with proactive education when expected value isn’t being realized.

Pay and Benefits

Salary: USD 90,000 - 105,000 annually
Perks:Remote WorkHealth InsuranceLearning BudgetParental LeaveAnnual Leave

Key Requirements

  • •2+ years’ experience in customer success, project management, or account management.
  • •An understanding of cyber risk management or risk management frameworks.
  • •Experience supporting and building customer relationships in a scalable manner.
  • •Ability to cover a book of business on Eastern Time or Pacific Time.
  • •Strong English proficiency (written and spoken) and cross-functional teamwork.
Experience:2+ yearsCybersecurity
Skills:Articulate communicationActive listeningDetail orientedOrganizational skillsCross-functional collaboration
Languages:English
Tech Stack:AIGenerative AIHubSpotSalesforceChurnZeroGainSightCRMAPIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

UpGuard
Provides cybersecurity solutions including risk ratings, third-party vendor risk management, and data breach detection to help organizations assess and reduce cyber risk across their digital supply chain.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn