Customer Service Representative

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Communication","Problem-solving","Empathy","Accountability"]

Respond to customer inquiries via phone, email, and chat, providing accurate product and policy information and resolving complaints with empathy and professionalism. Investigate issues, process requests and service transactions, and maintain up-to-date customer records. Escalate complex cases, follow up to ensure resolution, and collaborate with internal teams to improve service quality. Meet performance targets while handling customer information confidentially.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Respond to customer inquiries via phone, email, and chat, providing accurate product and policy information and resolving complaints with empathy and professionalism. Investigate issues, process requests and service transactions, and maintain up-to-date customer records. Escalate complex cases, follow up to ensure resolution, and collaborate with internal teams to improve service quality. Meet performance targets while handling customer information confidentially.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and professionally to customer enquiries via phone, email, chat, and other communication channels.
  • •Provide accurate information about the company’s products, services, policies, and procedures.
  • •Understand customer needs, provide appropriate solutions or recommendations, and handle complaints with patience and professionalism.
  • •Investigate customer issues and follow through until they are satisfactorily resolved, including escalation of complex cases.
  • •Maintain accurate customer records and process customer requests, orders, updates, and service-related transactions accurately.

Key Requirements

  • •Prior experience in customer service, client relations, front-office operations, call center, sales support, or a related role is an advantage.
  • •Excellent verbal and written communication skills.
  • •Strong interpersonal, relationship-building, listening, problem-solving, and conflict-resolution skills.
  • •Strong attention to detail and ability to maintain accurate records.
  • •Proficiency with computers and confidence using email, Microsoft Office, CRM systems, and other digital tools.
Skills:Customer-focusedCommunicationProblem-solvingEmpathyAccountability
Tech Stack:Microsoft OfficeCRMEmailChat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn