Executive Director, Professional Services

TTEC Digital
Toronto
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Executive communication","Customer-facing presentation","Stakeholder management"]

Lead Genesys Professional Services delivery, owning end-to-end project success for complex contact center applications. Manage projects and teams of engineers and solution architects, spearheading customer conversations in both pre- and post-sales contexts. Translate business impacts into technology decisions, develop and present solutions, support deal closure and RFP responses, and influence executive stakeholders. Drive profitability and customer success while mentoring talent and managing budgets using Agile and waterfall sizing with FinOps.

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TTEC Digital
TTEC Digital
5 hours ago

Executive Director, Professional Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead Genesys Professional Services delivery, owning end-to-end project success for complex contact center applications. Manage projects and teams of engineers and solution architects, spearheading customer conversations in both pre- and post-sales contexts. Translate business impacts into technology decisions, develop and present solutions, support deal closure and RFP responses, and influence executive stakeholders. Drive profitability and customer success while mentoring talent and managing budgets using Agile and waterfall sizing with FinOps.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Manage projects and lead teams of engineers and solution architects for complex contact center application deployments.
  • •Own end-to-end project success, including profitability and customer success, while guiding delivery efforts across phases.
  • •Lead Genesys Cloud implementations and facilitate business and technical requirements sessions.
  • •Develop and present solutions for client needs, support proposal/solution overview documents, and participate in RFP response development.
  • •Communicate and influence executives across business, technology, and partner organizations; mentor team members and manage budgets using Agile/waterfall sizing with FinOps.

Key Requirements

  • •Bachelor’s degree in computer science, IT, or engineering preferred.
  • •12+ years’ experience in Contact Center and UC environments.
  • •7+ years of Genesys project leadership.
  • •Experience creating and documenting end-to-end project roadmaps using Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone, and/or other cloud telephony platforms.
  • •Experience creating and presenting to executive-level stakeholders (technical and non-technical).
Experience:12+ yearsContact centerUCGenesysCX transformationProcess automationOmnichannel
Education:Bachelor's in computer science, IT, or engineering
Skills:LeadershipMentoringExecutive communicationCustomer-facing presentationStakeholder management
Tech Stack:GenesysGenesys CloudGenesys Pure CloudAmazon ConnectFive9ZoomWebex CollaborationCiscoAvayaNICE CXoneVerintCalabrioGoogle CCAICRMsProcess automationAgileWaterfallFinOps

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn