MS Technical Specialist

NTT
Bengaluru
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Active listening","Client focus","Adaptability","Working under pressure"]

Provide L3 networking managed services by proactively diagnosing and resolving complex technical incidents, meeting SLA targets, and driving root-cause analysis for critical problems. Ensure client infrastructure is configured and operational with monitoring and timely alert response. Manage high-complexity tickets, escalate and investigate third-line support issues, and create knowledge articles while coaching junior team members. Support automation efforts and improve incident/service-request quality through reviews, DR testing, and process optimization.

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FursaFursa
NTT
NTT
1 week ago

MS Technical Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide L3 networking managed services by proactively diagnosing and resolving complex technical incidents, meeting SLA targets, and driving root-cause analysis for critical problems. Ensure client infrastructure is configured and operational with monitoring and timely alert response. Manage high-complexity tickets, escalate and investigate third-line support issues, and create knowledge articles while coaching junior team members. Support automation efforts and improve incident/service-request quality through reviews, DR testing, and process optimization.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Lead L3 managed services by proactively identifying and resolving technical incidents and problems while meeting SLA conditions.
  • •Perform root-cause analysis for critical incidents, manage high-complexity tickets, and provide resolutions to complex issues.
  • •Ensure client infrastructure is configured, installed, tested, and operational using monitoring tools and timely alert response.
  • •Create knowledge articles for frequent tasks/issues and train and coach junior team members in executing them.
  • •Provide onsite technical support and field engineering services, escalate issues with third-party vendors, and support automation and operational improvements including DR functions and reviews.

Key Requirements

  • •Advanced proficiency with networking/security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, and Cisco Nexus switches.
  • •Experience with enterprise network routing and protocols such as BGP, OSPF, and EIGRP, plus troubleshooting uplinks for ISP circuits (e.g., DIA, MPLS, P2P).
  • •Advanced certifications on one or two of the listed technologies.
  • •Excellent planning and project management skills to handle changing circumstances.
  • •A bachelor’s degree in IT/Computing or equivalent work experience.
Education:Bachelor's in IT/Computing
Skills:CommunicationActive listeningClient focusAdaptabilityWorking under pressure
Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesASrISr routersCisco ACSISEMeraki switchesMeraki access pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translationTroubleshooting uplinksDIAMPLSP2P circuits

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn