Customer Enablement Lead

Own customer enablement end-to-end for an AI operating system used by home service contractors. Build scalable training across job aids, video, and in-product guidance, designed around key moments of adoption. Meet customers where they are, turn messy real-world workflows into clear lessons, and establish a certification program for measurable proficiency. Use AI to analyze friction, generate documentation faster, and ensure every customer successfully goes live without needing step-by-step human support.