Visa

22 hours ago

Client Care Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Support the Client Care organization by improving service models and resolutions through client experience survey management and process improvements. Partner with leadership, technology teams, and survey vendors to drive better survey outcomes using data analytics and actionable insights. Operate as an independent technical/functional specialist, communicating executive-level findings on client experience initiatives and complex, cross-functional issues.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support Client Care initiatives by partnering with leadership, technology, and survey vendors to improve client experience survey management and returns.
•Use data analytics to generate actionable insights to enhance client experience and survey outcomes.
•Manage and lead process improvements to address issues and drive change using strong project management skills.
•Collaborate with Client Care leadership to identify innovative solutions and solve complex problems.
•Communicate executive-level insights on the status of client experience surveys and related initiatives as a technical/functional specialist.

Key Requirements

•2+ years of work experience with a Bachelor’s degree or an Advanced degree (e.g., Masters, MBA, JD, MD, PhD).
•Experience supporting client experience initiatives in a financial, operations, CX Center of Excellence, or contact center environment.
•Experience leveraging data analytics to deliver actionable insights for process improvements.
•Experience managing and leading process improvements and project management activities.
•Experience collaborating with business leadership and technology teams to drive client experience enhancements.

Experience:2+ yearsFinancial servicesCXContact centerPaymentsB2B

Education:Bachelor's

Skills:Project managementExecutive communicationIndependent workProblem-solvingStakeholder management

Certifications:Six SigmaPMP

Tech Stack:Data analyticsGenerative AIChatGPTMicrosoft CopilotMedallia

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

22 hours ago

Client Care Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support Client Care initiatives by partnering with leadership, technology, and survey vendors to improve client experience survey management and returns.
•Use data analytics to generate actionable insights to enhance client experience and survey outcomes.
•Manage and lead process improvements to address issues and drive change using strong project management skills.
•Collaborate with Client Care leadership to identify innovative solutions and solve complex problems.
•Communicate executive-level insights on the status of client experience surveys and related initiatives as a technical/functional specialist.

Key Requirements

•2+ years of work experience with a Bachelor’s degree or an Advanced degree (e.g., Masters, MBA, JD, MD, PhD).
•Experience supporting client experience initiatives in a financial, operations, CX Center of Excellence, or contact center environment.
•Experience leveraging data analytics to deliver actionable insights for process improvements.
•Experience managing and leading process improvements and project management activities.
•Experience collaborating with business leadership and technology teams to drive client experience enhancements.

Experience:2+ yearsFinancial servicesCXContact centerPaymentsB2B

Education:Bachelor's

Skills:Project managementExecutive communicationIndependent workProblem-solvingStakeholder management

Certifications:Six SigmaPMP

Tech Stack:Data analyticsGenerative AIChatGPTMicrosoft CopilotMedallia

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor