Manager - SME (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationSkills: ["Communication","Planning","Organizing","Analytical skills","Problem solving","Customer service orientation","Time management","Teamwork","Stakeholder management","Risk awareness"]

Manage people in the DataOps ASM Custody team, ensuring day-to-day performance, productivity targets, and delivery of BAU, projects, and ad-hoc custody servicing volumes. Support account opening, closure, and static maintenance across key systems, meeting customer turnaround times while maintaining required controls and audit/compliance standards. Perform operational risk assessments, escalate showstoppers, produce MI, and partner with custody markets stakeholders across time zones.

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FursaFursa
HSBC
HSBC
1 day ago

Manager - SME (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage people in the DataOps ASM Custody team, ensuring day-to-day performance, productivity targets, and delivery of BAU, projects, and ad-hoc custody servicing volumes. Support account opening, closure, and static maintenance across key systems, meeting customer turnaround times while maintaining required controls and audit/compliance standards. Perform operational risk assessments, escalate showstoppers, produce MI, and partner with custody markets stakeholders across time zones.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Manage people aligned to DataOps ASM Custody and ensure volumes and productivity targets are achieved day to day.
  • •Support processing activities and queue/volume management for BAU, projects, and ad-hoc requests.
  • •Ensure account opening, account closure, and static maintenance are performed on key systems per client requirements.
  • •Adhere to FIM, Audit, and Compliance controls; maintain a robust control environment across Client Data Services Offshore Services.
  • •Assist with operational risk assessments by monitoring risks, implementing mitigating plans, escalating potential risks/showstoppers, and producing MI as required.

Key Requirements

  • •Possess good knowledge of operational workflow and systems within Account and SSI Maintenance.
  • •Evidence of building rapport with various stakeholders and contributing to team effectiveness.
  • •Excellent communication, planning, and organizing skills; strong written and verbal communication.
  • •Ability to learn quickly, interpret data, and transfer knowledge appropriately.
  • •Knowledge of Global Banking and Markets, plus analytical/problem-solving and time-management skills.
Skills:CommunicationPlanningOrganizingAnalytical skillsProblem solvingCustomer service orientationTime managementTeamworkStakeholder managementRisk awareness
Languages:English
Tech Stack:GHSSExcelMS Visual BasicMarkets FIMOperations FIMMI reports

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn