Client Care Servicing Specialist - Account Sec & Claims - Small Business

Handle incoming calls for routine, low-complexity questions for new and existing clients across products, procedures, systems, and policies. Use available tools to track unresolved issues and ensure timely follow-up to resolution. Investigate and resolve customer requests using a specialty area (e.g., business care, cards, loan servicing), escalate bank errors and regulatory concerns, and educate clients on self-service options using Truist technologies.