PAR Technology

1 week ago

Junior Technical Support Analyst - Level 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide Level 2 technical support to enterprise clients by handling escalated tickets, troubleshooting intermediate hardware and software issues, and guiding resolution with clear escalation to Tier 2/3, development teams, or vendors. Work with SQL Server, Windows, POS/terminal systems, API integrations, and ticketing tools (Jira/Confluence) while contributing to incident/problem handling and support knowledge base documentation. Grow from Level 1 foundations with increasing autonomy under the Support Desk Manager.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Determine the difference between service requests, incidents, and problems and categorize ticket priorities based on business impact.
•Choose appropriate troubleshooting approaches for intermediate issues within your competency level.
•Escalate tickets or issues to Senior Analysts, development teams, or external vendors when required.
•Create or contribute to knowledge base articles and process documentation for recurring issue patterns.
•Identify and flag improvement opportunities to the Support Desk Manager.

Key Requirements

•1–2 years’ experience in a technical support, helpdesk, or IT support role with exposure to a SaaS or enterprise software environment.
•Working knowledge of SQL Server databases, Windows operating systems, POS/terminal systems, API integrations, and ticketing systems (Jira/Confluence).
•Ability to diagnose and resolve intermediate hardware and software issues using a structured, methodical troubleshooting approach.
•Customer-service orientation and ability to communicate clearly with technical and non-technical end users under pressure.
•Bachelor’s degree in IT (or equivalent qualification) and a full Driver’s Licence; willingness to work flexible hours including weekends when rostered.

Experience:1-2 years

Education:Bachelor's in IT

Skills:CommunicationCustomer-service orientationProblem-solvingTime managementTeam collaboration

Licenses:Full Driver’s Licence

Certifications:CompTIA A+ITIL FoundationMicrosoft Certified Fundamentals

Tech Stack:SQL ServerWindowsPOS/terminal systemsAPI integrationsJiraConfluenceSalesforceJira Service ManagementActive DirectoryITILTeamViewerAnyDeskMicrosoft 365Wi-FiVPNPrinters

Company Brief

PAR Technology

Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Hartford, United States

Founded: 1968

Glassdoor: 3.7

Website LinkedIn

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PAR Technology

1 week ago

Junior Technical Support Analyst - Level 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Determine the difference between service requests, incidents, and problems and categorize ticket priorities based on business impact.
•Choose appropriate troubleshooting approaches for intermediate issues within your competency level.
•Escalate tickets or issues to Senior Analysts, development teams, or external vendors when required.
•Create or contribute to knowledge base articles and process documentation for recurring issue patterns.
•Identify and flag improvement opportunities to the Support Desk Manager.

Key Requirements

•1–2 years’ experience in a technical support, helpdesk, or IT support role with exposure to a SaaS or enterprise software environment.
•Working knowledge of SQL Server databases, Windows operating systems, POS/terminal systems, API integrations, and ticketing systems (Jira/Confluence).
•Ability to diagnose and resolve intermediate hardware and software issues using a structured, methodical troubleshooting approach.
•Customer-service orientation and ability to communicate clearly with technical and non-technical end users under pressure.
•Bachelor’s degree in IT (or equivalent qualification) and a full Driver’s Licence; willingness to work flexible hours including weekends when rostered.

Experience:1-2 years

Education:Bachelor's in IT

Skills:CommunicationCustomer-service orientationProblem-solvingTime managementTeam collaboration

Licenses:Full Driver’s Licence

Certifications:CompTIA A+ITIL FoundationMicrosoft Certified Fundamentals

Tech Stack:SQL ServerWindowsPOS/terminal systemsAPI integrationsJiraConfluenceSalesforceJira Service ManagementActive DirectoryITILTeamViewerAnyDeskMicrosoft 365Wi-FiVPNPrinters

Company Brief

PAR Technology

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New Hartford, United States

Founded: 1968

Glassdoor: 3.7

Website LinkedIn