Applied Scientist

Dialpad
Vancouver
Workplace: RemoteFull timeCAD 161,500 - 191,500 annuallyFunction: Research & Scientific (R&D)Skills: ["Python","PyTorch","Machine learning","NLP","LLM","PEFT","LoRA","RLHF","DPO","ASR","TTS","Git"]

Applied Scientist at Dialpad driving R&D for autonomous voice agents in real-time, multimodal systems. You will advance our proprietary LLM (DialpadGPT), design distributed training and orchestration for tool use and task execution, and evaluate model performance with business impact in mind. Collaborating with engineering, design, and product teams, you’ll work on production-ready research delivering agentic AI capabilities from Vancouver, BC.

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Dialpad
Dialpad
3 months ago

Applied Scientist

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Job Summary

Applied Scientist at Dialpad driving R&D for autonomous voice agents in real-time, multimodal systems. You will advance our proprietary LLM (DialpadGPT), design distributed training and orchestration for tool use and task execution, and evaluate model performance with business impact in mind. Collaborating with engineering, design, and product teams, you’ll work on production-ready research delivering agentic AI capabilities from Vancouver, BC.
Location: Vancouver
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)

Key Responsibilities

  • •Research and develop state-of-the-art algorithms for autonomous voice agents, focusing on real-time speech processing and reasoning loops.
  • •Advance DialpadGPT: design and execute distributed training strategies to optimize proprietary LLMs for agentic behaviors, including tool use, instruction following, and latency-constrained generation.
  • •Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with an understanding of business impact.
  • •Design and implement orchestration layers that chain LLMs with external tools and APIs to solve complex customer problems autonomously.
  • •Work with large-scale multimodal datasets (text, audio) to improve model robustness and alignment.

Pay and Benefits

Salary: CAD 161,500 - 191,500 annually

Key Requirements

  • •Master’s or PhD in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field
  • •2+ years of industry experience in Machine Learning/NLP for Master’s degree holders, or 1+ years for PhD holders
  • •Deep understanding of LLMs with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO)
  • •Experience with Agentic Systems: building autonomous agents, tool use, function calling, reasoning chains (CoT), memory management
  • •Strong proficiency in Python and PyTorch, writing production-ready research code
Experience:MLNLPLLMMultimodalAgentic AI
Skills:PythonPyTorchMachine learningNLPLLMPEFTLoRARLHFDPOASRTTSGit
Languages:English
Tech Stack:PythonPyTorchLLMPEFTLoRARLHFDPOASRTTSGit

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn