NTT

1 month ago

Helpdesk Associate-ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users, guiding them on IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance, while helping discover and improve IT tools and processes. The role runs on 24/7 rotational shifts with mandatory in-office attendance in Bangalore.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users.
•Record, update, and escalate support issues promptly.
•Support IT onboarding activities for end-users.
•Coordinate with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements for IT business tools and support.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with various stakeholders.
•Strong troubleshooting skills for identifying and resolving issues.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:ITILWin 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentIT devicesApplications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT