Lead - Solution Engineer(Dutch/Swedish speaking)

Freshworks
London
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 5+ yearsSkills: ["Communication","Discovery","Presentation","Customer focus","Stakeholder management"]

Serve as a technical expert for Freshworks’ pre-sales team, partnering with regional sales to convert prospects and support complex mid-market and enterprise sales cycles. Deliver bespoke solution demos, product messaging, proof-of-concepts, and RFP responses. Answer functional and technical customer questions, analyze workflows across Freshworks and customer infrastructure, and translate requirements to product management. Also train sales teams on product capabilities and technical updates.

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FursaFursa
Freshworks
Freshworks
21 hours ago

Lead - Solution Engineer(Dutch/Swedish speaking)

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a technical expert for Freshworks’ pre-sales team, partnering with regional sales to convert prospects and support complex mid-market and enterprise sales cycles. Deliver bespoke solution demos, product messaging, proof-of-concepts, and RFP responses. Answer functional and technical customer questions, analyze workflows across Freshworks and customer infrastructure, and translate requirements to product management. Also train sales teams on product capabilities and technical updates.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Work with regional sales teams to convert prospects into customers.
  • •Prepare and deliver bespoke technical product demonstrations for client meetings, webinars, and customer events.
  • •Deliver product messaging via whiteboard/slide presentations, manage proof-of-concepts, and respond to RFPs.
  • •Respond to functional and technical customer questions and perform complex workflow analysis across Freshworks and customer infrastructure.
  • •Collect and convey customer requirements to central product management and collaborate with sales, product management, and client services.

Key Requirements

  • •Native-level written and oral communication skills in Dutch or Swedish (additional European languages are an advantage).
  • •5+ years of relevant experience in technical solution engineering, preferably in ITIL/ITSM or SaaS/software product environments.
  • •Experience in SaaS or technology product organizations, with ITSM/ITIL methodologies and cloud-based infrastructure.
  • •Excellent senior customer stakeholder (including CxOs) and internal communication skills.
  • •Experience working on complex sales cycles in mid-market and enterprise segments.
Experience:5+ yearsSaaSITSMITILMid-marketEnterprise
Skills:CommunicationDiscoveryPresentationCustomer focusStakeholder management
Languages:DutchSwedishEnglish
Tech Stack:ITILITSMCloud-based infrastructure

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor